IT professional with 5+ years of experience supporting enterprise Microsoft 365 environments, Azure infrastructure, and global end-user technology — much of it delivered remotely for distributed teams across time zones.
Currently a Technical O365 (Email & Messaging) Engineer at Capgemini, managing Exchange Online administration, mailbox re-anchoring, license lifecycle management, and Tier 1/2 escalations for an enterprise client (CSL Behring), consistently meeting SLA targets through remote troubleshooting and clear cross-team communication.
My background spans Remote Desktop & VDI engineering (VMware), Active Directory administration, and multi-client service desk support for banking and pharmaceutical clients — all delivered via phone, email, and remote-access tools, with no on-site dependency. I've supported international customers across regions and time zones, and I'm comfortable owning issues end-to-end without in-person handoffs.
Certifications: AZ-104 (Azure Administrator), AZ-900 (Azure Fundamentals), MS-900 (M365 Fundamentals); currently pursuing MS-102.
Looking for remote or hybrid roles in Microsoft 365 Administration, Azure Support, or IT Infrastructure.
