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Mohd Arshad

@mohdarshad1

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Highly skilled Technical Support Engineer specializing in M365 solutions.

India

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What I'm looking for

I am seeking a role that allows me to leverage my M365 expertise while fostering a collaborative and innovative work environment.

I am a highly skilled Technical Support Engineer with a strong focus on M365 solutions, desktop support, and hardware/software troubleshooting. My experience spans several years in providing exceptional customer service and resolving complex technical issues. I have a proven track record of effectively managing M365 migration projects and ensuring smooth transitions for users and data.

Throughout my career, I have worked with various organizations, including Sherweb and Wipro, where I honed my skills in diagnosing and resolving issues across Microsoft 365 applications such as Exchange, Teams, and SharePoint. My ability to maintain strong customer relationships while documenting case details accurately has been a key factor in my success. I am committed to continuous learning and improvement, as evidenced by my certifications in Microsoft 365 Fundamentals and ITIL V4.

Experience

Work history, roles, and key accomplishments

M365 Technical Support Advisor

Sherweb

Jan 2024 - Jan 2024 (0 months)

Provided technical support for M365 issues via phone, email, chat, and remote desktop sessions. Diagnosed and resolved issues across Microsoft 365 applications, assisted users with account setup, and managed M365 migration projects. Maintained strong customer relationships and documented case details.

Exchange Teams SharePoint

Service Desk Analyst (Administrator)

Wipro Private Limited

Jan 2023 - Feb 2023 (1 month)

Acted as SME for VMware and Office 365 issues. Troubleshot Microsoft Teams and Outlook issues, managed client escalations, and provided technical support to various teams. Ensured proper escalation of non-L1 issues.

VMWare Office 365

Desktop Support Engineer

Paona

Sep 2018 - Jan 2022 (3 years 4 months)

Managed user accounts and network access, troubleshooting workstation and OS issues. Installed and configured desktop systems, handled Outlook configurations, and maintained computer inventory. Assisted in system upgrades and application testing.

Troubleshooting

Customer Relationship Executive

Hansa Direct

Jan 2018 - Feb 2018 (1 month)

Built and maintained relationships with key customers, managed complaints, and collaborated on strategic planning. Conducted business reviews and analyzed competition to develop strategies.

Relationship Management Strategic Planning Relationship Development Strategic Competition