I've supported patients and customers across healthcare, pharmacy, insurance, hospitality, retail, and call center environments for more than 10 years.
At Acaria Health Specialty Pharmacy, I handled 70–80 inbound and outbound calls daily, assisting patients with prescriptions, appointments, and delivery scheduling. At Walgreens, I answered approximately 100 daily calls, supported prescription refills, reviewed insurance coverage, and answered benefits questions.
At Centra Care of Florida Hospital and Health West Family Medical Center, I coordinated patient check-in, appointments, follow-ups, referrals, insurance verification, charts, billing preparation, records requests, and direct patient care.
I'm comfortable working efficiently in high-volume settings, documenting cases, processing payments, coordinating with providers, and using the MS Office suite to support accurate customer and patient service.
