Tarab Ahmad
@tarabahmad
Customer Support Executive at PlanetSpark who handled 50+ customer interactions daily across calls, chat, and email.
IndiaWhat I'm looking for
At PlanetSpark, I handled 50+ customer interactions daily through calls, chat, and email, resolving issues and maintaining CRM records, follow-ups, and escalations.
As a Freelance Online Educator, I conducted online sessions and managed communication with students and parents, along with schedules and feedback.
Experience
Work history, roles, and key accomplishments
Customer Support & Client Success Executive
PlanetSpark
Jan 2021 - Dec 2024 (3 years 11 months)
Handled 50+ customer interactions daily via calls, chat and email. Resolved customer issues while maintaining high service quality and coordinated with internal teams for timely resolution.
Freelance Online Educator
Self Employed
Conducted online sessions, managed communication with students and parents, and maintained schedules and feedback.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Master of Arts, English
2020 - 2022
Pursued a Master of Arts in English from Indira Gandhi National Open University from 2020 to 2022.
University of Delhi
Bachelor of Arts, Arts
2016 - 2020
Completed a Bachelor of Arts from the University of Delhi from 2016 to 2020.
Queen Mary's School
High School Diploma, General Studies
Attended Queen Mary's School, following the CBSE curriculum.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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