Open to opportunities

Shaista Khan

@shaistakhan

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Customer-focused Customer Care Executive delivering empathetic, high-quality support.

India

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What I'm looking for

I seek a Customer Care role where I can apply my communication and problem-solving skills, work in a supportive team, and contribute to high customer satisfaction with options for Jaipur or remote work.

I am a customer-focused professional with a strong academic background in Computer Science and a talent for clear communication and problem solving.

Through freelance and academic customer support and coordination roles, I handled customer-like queries, assisted teams with requirement understanding, and ensured timely issue resolution.

I leverage excellent verbal and written communication, active listening, patience, and multitasking to maintain customer satisfaction and retention.

I am comfortable using MS Office, Google Workspace, basic CRM tools, Skype, and Trello, and I seek opportunities where I can contribute to service excellence and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Freelance / Academic

Provided customer support and coordination on freelance and academic projects, handling queries, assisting requirements understanding, and ensuring timely issue resolution to improve satisfaction.

Customer Support Active Listening Communication Time Management