Open to opportunities

tanzima sheikh

@tanzimasheikh

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Dedicated customer success manager with a passion for mentoring students.

India

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What I'm looking for

I am seeking a role that allows me to leverage my customer success skills while fostering student growth and development.

I am a results-driven professional with a diverse background in customer success, teaching, and talent acquisition. My journey began in the educational sector, where I honed my skills in effective communication and relationship building while working as a teacher and tele-counselor. I successfully converted soft calls into hot leads and maintained meticulous records of conversations, ensuring a seamless follow-up process.

Transitioning into the role of Customer Success Manager at Dream Weavers Pharmaceuticals, I leveraged my expertise to engage with doctors across India, pitching programs and capturing essential details in our CRM system. My ability to connect with clients and provide tailored solutions has been instrumental in driving program enrollments. Recently, I completed an internship as a Student Mentor at Nxtwave, where I guided students through their learning journeys, further solidifying my commitment to education and mentorship.

Experience

Work history, roles, and key accomplishments

Onboarding Executive

Ezovion

Apr 2024 - Jun 2024 (2 months)

Conducted live software demos for doctors, booked demos through CRM, and onboarded clients after payment confirmation.

Onboarding CRM Management Sales

Talent Acquisition Intern

Nxtwave

Sep 2023 - Nov 2023 (2 months)

Assisted in the recruitment process, helping to identify and attract potential candidates.

Recruitment Candidate Sourcing Communication Interviewing Teamwork

Student Mentor (Internship)

Nxtwave

Jul 2023 - Aug 2023 (1 month)

Mentored students, providing guidance and support in their educational journey.

Mentoring Communication Team Collaboration

Customer Success Manager

Dream Weavers Pharmaceuticals

Jan 2023 - Jul 2023 (6 months)

Called doctors across India using a CRM portal, pitched programs, captured details, and updated records according to doctors' specialties.

CRM Software Customer Success Sales Pitching Data Management Communication

Tele Counsellor

Nexbitronics

Sep 2021 - Oct 2021 (1 month)

Handled calls professionally, actively listened to students and parents, and convinced them to visit for career counseling. Closed leads by taking necessary follow-up steps.

Telemarketing Customer Service Counseling

Teacher and Telecaller

Private Educational Institute

Jun 2019 - Dec 2019 (6 months)

Responsible for converting soft calls into hot calls, tracking previous conversations, and effectively communicating with students over the phone. Took notes during calls to improve future interactions.

Communication Customer Engagement Lead Conversion