tanzima sheikh
@tanzimasheikh
Dedicated customer success manager with a passion for mentoring students.
What I'm looking for
I am a results-driven professional with a diverse background in customer success, teaching, and talent acquisition. My journey began in the educational sector, where I honed my skills in effective communication and relationship building while working as a teacher and tele-counselor. I successfully converted soft calls into hot leads and maintained meticulous records of conversations, ensuring a seamless follow-up process.
Transitioning into the role of Customer Success Manager at Dream Weavers Pharmaceuticals, I leveraged my expertise to engage with doctors across India, pitching programs and capturing essential details in our CRM system. My ability to connect with clients and provide tailored solutions has been instrumental in driving program enrollments. Recently, I completed an internship as a Student Mentor at Nxtwave, where I guided students through their learning journeys, further solidifying my commitment to education and mentorship.
Experience
Work history, roles, and key accomplishments
Onboarding Executive
Ezovion
Apr 2024 - Jun 2024 (2 months)
Conducted live software demos for doctors, booked demos through CRM, and onboarded clients after payment confirmation.
Talent Acquisition Intern
Nxtwave
Sep 2023 - Nov 2023 (2 months)
Assisted in the recruitment process, helping to identify and attract potential candidates.
Student Mentor (Internship)
Nxtwave
Jul 2023 - Aug 2023 (1 month)
Mentored students, providing guidance and support in their educational journey.
Customer Success Manager
Dream Weavers Pharmaceuticals
Jan 2023 - Jul 2023 (6 months)
Called doctors across India using a CRM portal, pitched programs, captured details, and updated records according to doctors' specialties.
Tele Counsellor
Nexbitronics
Sep 2021 - Oct 2021 (1 month)
Handled calls professionally, actively listened to students and parents, and convinced them to visit for career counseling. Closed leads by taking necessary follow-up steps.
Teacher and Telecaller
Private Educational Institute
Jun 2019 - Dec 2019 (6 months)
Responsible for converting soft calls into hot calls, tracking previous conversations, and effectively communicating with students over the phone. Took notes during calls to improve future interactions.
Education
Degrees, certifications, and relevant coursework
Sardar Patel Mahavidyalaya
Masters in Chemistry, Chemistry
2021 -
Grade: 70%
Activities and societies: Was cultural head in Green Thinker's club
Completed a Master's degree in Chemistry with a focus on advanced chemical principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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