Tanya SobtiTS
Open to opportunities

Tanya Sobti

@tanyasobti

Growth-focused team leader with 2+ years in customer service operations.

India
Message

What I'm looking for

I am looking for a role that challenges my leadership skills and offers opportunities for career growth in customer service operations.

I am a growth-focused and resourceful team leader with over two years of experience in directing teams and managing customer service operations in a call center environment. Currently, I lead a team of 20 representatives at Teleperformance, where I have been recognized for my ability to implement new CSR scripts and consistently meet client KPIs. My leadership style emphasizes setting challenging targets and providing the necessary resources for my team to exceed expectations.

Previously, I served as a Team Leader Quality Analyst, where I conducted audits to improve process quality and customer satisfaction. My efforts earned me accolades such as 'Top Quality Analyst' and 'Best Performer' for six consecutive months. I have also worked as a Subject Matter Expert, guiding teams on best practices and preparing comprehensive reports to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

TE

Subject Matter Expert

Teleperformance

Dec 2020 - Present (4 years 7 months)

Prepared daily, weekly, and monthly reports for a staff of 15, and maintained appointment calendars for executives. Trained and supported new batches with the product for a smooth process.

TE

Customer Service Representative

Teleperformance

Feb 2020 - Present (5 years 5 months)

Worked as a customer care representative for an international process to resolve customer problems over email, chat, and call. Focused on providing excellent customer support across multiple channels.

Education

Degrees, certifications, and relevant coursework

YT

YMCA University of Science & Technology

Bachelor of Technology, Technology

Studied a comprehensive curriculum in engineering and technology. Gained foundational knowledge and practical skills relevant to the field.

GP

Govt. Polytechnic

Diploma, Electronics & Communication

Completed a diploma in Electronics & Communication. Developed expertise in electronic systems and communication technologies.

SS

S.A. Jain Senior Model School

Class 10th, General Studies

Completed secondary education under the CBSE Board. Focused on core academic subjects to build a strong educational foundation.

Tech stack

Software and tools used professionally

Interested in hiring Tanya?

You can contact Tanya and 90k+ other talented remote workers on Himalayas.

Message Tanya

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Tanya Sobti - Team Leader - Teleperformance | Himalayas