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Alquama Ansari

@alquamaansari

Experienced Team Leader in Operations with a focus on excellence.

India

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated Team Leader with extensive experience in operations management, particularly in the customer service sector. Currently, I lead a team of 20 advisors at FirstSource Solutions Pvt Ltd, where I manage live customer interactions and ensure high levels of customer satisfaction. My role involves handling escalations, preparing reports, and training new hires, all while meeting stringent performance targets.

Previously, I worked at Epicenter Technologies Pvt Ltd, where I managed the Installment loan collections queue and was responsible for training new employees and liaising with clients. My commitment to excellence was recognized when I received the Shining Star Award for exceptional performance. I thrive in high-pressure environments and am passionate about fostering a collaborative team spirit to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MB

Mumbai Divisional Board

Higher Secondary Certificate, General Education

2008 - 2009

Completed Higher Secondary Certificate (H.S.C.) from Mumbai Divisional Board.

MB

Mumbai Divisional Board

Secondary School Certificate, General Education

2006 - 2007

Completed Secondary School Certificate (S.S.C.) from Mumbai Divisional Board.

SE

St. Angelo's Computers Education

Certificate in MS Office, Information Technology

Completed a course in MS Office.

Tech stack

Software and tools used professionally

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Alquama Ansari - Team Leader – Operations - FirstSource Solutions Pvt Ltd | Himalayas