Tanya Mohanty
@tanyamohanty
Customer-focused IT support specialist skilled in technical troubleshooting.
IndiaWhat I'm looking for
I am a detail-oriented customer service and IT support professional with experience across banking, enterprise service desks, and transaction risk investigation. I consistently deliver first-contact resolutions, manage escalations, and document technical solutions to improve service operations.
At Concentrix I handled banking customer service cases with direct financial impact, processing refunds, payments and ensuring compliance with risk guidelines. In my Accenture role I provided hardware and software troubleshooting, used diagnostic and ticketing tools, and collaborated with IT teams to optimize incident management.
I also analysed suspicious transactions at Amazon to strengthen fraud-detection workflows and built risk assessment models. I bring strong proficiency in ServiceNow, SCCM, Splunk, cloud platforms, network troubleshooting and Microsoft Office to drive efficient, customer-centric IT support.
Experience
Work history, roles, and key accomplishments
COHandled banking customer service cases with direct financial impact, processing refunds, payments, and suspense accounts while ensuring compliance with risk guidelines and timely merchant issue resolution.
ACProvided technical support and first-contact resolution for hardware and software issues, managed ticketing systems, escalated complex incidents, and maintained documentation to improve service desk operations.
AMAnalyzed suspicious transaction patterns and developed risk assessment models to reduce fraud exposure, collaborated on prevention strategies, and created process documentation to streamline detection workflows.
Education
Degrees, certifications, and relevant coursework
Odisha University of Technology and Research
Master of Science, Applied Physics
Completed a Master of Science in Applied Physics at Odisha University of Technology and Research, graduating in 2019.
Range School, Chandipur
12th Grade, Science
Completed 12th Grade (Science stream) at Range School, Chandipur in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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