Abhishek Jha
@abhishekjha15
Fraud Analyst at HCLTech investigating lost-and-found claims and supporting card security and transaction monitoring.
IndiaWhat I'm looking for
At HCLTech, I investigate lost-and-found claims, identify suspected fraud, and work to protect assets and maintain customer trust. I also support fraud operations and AML compliance for international financial services clients, including card security and transaction monitoring.
My earlier customer operations work at HCL, TELUS Digital, Concentrix, and Teleperformance involved billing investigations, dispute resolution, and high-priority customer escalations. At Concentrix, I resolved billing discrepancies, account disputes, and escalated cases for a major telecom client's billing support operations.
Handling complex cases taught me to examine account activity, spot unusual patterns, and investigate transaction or billing inconsistencies. That experience has led me to focus on fraud risk, first-party fraud prevention, and financial risk control.
I'm pursuing an MBA in Financial Forensics and Fraud Investigation at Integral University. I'm interested in applying my investigation experience to help reduce financial loss and strengthen trust in financial systems.
Experience
Work history, roles, and key accomplishments
Fraud operations and AML compliance role supporting card security and transaction monitoring for international financial services clients.
Experienced fraud analyst specializing in lost and found investigations. I focus on identifying and resolving fraudulent claims, ensuring asset protection and maintaining customer trust. Proficient in data analysis, cross-functional collaboration, and effective communication to deliver solutions that uphold integrity and efficiency.
Provided advanced technical support to international customers via voice channel, handling complex system and application issues and guiding users through structured troubleshooting steps.
Worked as Technical Support Specialist at TELUS Digital.
Relocation
Career Break
May 2023 - Nov 2023 (6 months)
Worked as Relocation at Career Break.
sr technical support Associate
Managed high-volume international customer interactions for a major telecom client's billing support operations, resolving billing discrepancies, account disputes, and escalated cases.
Worked as Customer Service Representative at Concentrix.
Worked as Customer Support Associate at Tech Mahindra.
Provided technical support to international customers via voice, diagnosing and resolving hardware, software, and connectivity issues across multiple product lines.
Technical support Associate
customer service representative
Managed pre- and post-order customer support via chat and email for an international client portfolio, resolving escalated cases and maintaining SLA adherence.
Education
Degrees, certifications, and relevant coursework
Integral University, Lucknow, Uttar Pradesh
Master of Business Administration - MBA, Financial Forensics and Fraud Investigation
2025 -
Persuing
Lucknow Institute of Technology, Lucknow
Master of Business Administration, Analysis and Functional Analysis
In Progress, Expected 2026
Integral University, Lucknow, Uttar Pradesh
Bachelor of Business Administration, Business Administration and Management, General
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Abhishek?
You can contact Abhishek and 90k+ other talented remote workers on Himalayas.
Message AbhishekGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
