Pradosh Routray

Utilized eMaintech and other customer ticketing systems, coordinated technician visits, and provided exceptional customer service. Managed labor only WO requiring Labor on Demand (LOD) by opening tickets with appropriate vendor. Developed and used excellent interdepartmental working skills to satisfy clients and achieve company goals.

Detected and investigated fraudulent activity on credit cards. Investigated fraud reports, processed refunds, and communicated with customers regarding suspicious account activity. Conducted training for new hires on tools and processes. Provided support for level 7 processes as needed.

Responded to inquiries from UK customers regarding holiday plans, providing detailed information and exceptional customer service. Coordinated flights, accommodations, and transfers for customers, ensuring a seamless travel experience. Conducted online price comparisons to offer competitive rates and added value to customers. Assisted customers in selecting alternative resort or hotel options if t

Provided exceptional technical support to customers by addressing and resolving internet and phone-related issues. Educated customers on service issues and troubleshooting procedures, ensuring clear and comprehensive explanations. Troubleshooted various devices including modems, PCs, laptops, mobile phones, tablets, printers, and copper phones to restore internet connectivity. Informed customers a

Dispatched jobs/tickets to Comcast technicians and ensured timely closure. Monitored job progress and communicated with customers regarding service availability. Provided troubleshooting support for modems, TV boxes, and phones. Made outbound sales calls for Australian GAS and Light. Provided technical support for software issues and conducted follow-ups with existing customers for timely support.