Open to opportunities

Aiswarya N

@aiswaryan

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Experienced Customer Support and Risk Investigation Specialist.

India

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth in customer support and risk management.

I am an experienced Customer Support and Risk Investigation Specialist with over 4 years in transaction risk investigation and 7 months in customer service. My expertise lies in resolving customer issues across various channels, including voice, email, and chat, while identifying fraud and enhancing operational efficiency. I pride myself on my adaptability and clear communication skills, which have allowed me to collaborate effectively with cross-functional teams, including Tech, Product, Sales, and Marketing.

During my tenure at Amazon Development Centre, I analyzed e-commerce transactions to detect suspicious patterns and prevent fraud. My role involved conducting international calls to verify transaction authenticity and sharing insights to improve risk detection. I have also contributed to team performance through investigation audits and feedback. Currently, as a Customer Support Associate at Blissclub, I deliver high-quality support and collaborate with various teams to ensure customer satisfaction, while also drafting and improving communication templates for consistency.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Blissclub

Jan 2024 - Present (1 year 6 months)

Delivered high-quality customer support via calls, emails, and chat, resolving queries related to orders, app issues, and product complaints. Collaborated with Tech, Product, Marketing, Sales, and Retail teams to resolve escalations and ensure customer satisfaction.

Customer Support Customer Escalation Customer Satisfaction Communication Problem Solving Chat Support Email Support

Transaction Risk Investigator

Amazon Development Centre

Jan 2019 - Dec 2023 (4 years 11 months)

Analyzed e-commerce transactions to detect suspicious patterns and prevent fraud. Identified known fraud methods and uncovered new patterns to improve risk detection.

Transaction Risk Investigation Fraud Detection Risk Analysis Data Analysis Problem Solving Communication

Student Counsellor

Global Educational Consultants

Jan 2018 - Dec 2019 (1 year 11 months)

Provided personalized counselling for overseas university admissions based on students’ goals and preferences. Interacted with students, parents, and professionals to guide them through the admission process.

Counselling Admissions Interpersonal Skills Communication Guidance Problem Solving

Technical Support

Sutherland

Jan 2016 - Dec 2017 (1 year 11 months)

Specialized in diagnosing and resolving McAfee Antivirus issues for international customers, ensuring system security. Handled international voice calls to resolve customer queries promptly and professionally, ensuring high customer satisfaction.

Technical Support Troubleshooting System Security Customer Satisfaction Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Calicut University

Bachelors in Electronics and Communication Engineering, Electronics and Communication Engineering

Completed a Bachelor's degree in Electronics and Communication Engineering. Gained foundational knowledge in electronic systems and communication principles.