Tanya Ivanova
@tanyaivanova
Account Manager delivering exceptional customer service—growing property accounts, resolving issues fast, and maintaining accurate CRM records.
United KingdomWhat I'm looking for
I’m a highly organised and reliable Account Manager with strong customer service experience and a proven ability to thrive in fast-paced environments. I manage relationships with a portfolio of property owners, support them to maximise bookings and property performance, and maintain accurate CRM records.
Previously, as a Portfolio Manager at Currans Homes, I handled daily enquiries from prospective tenants and landlords, converted enquiries into property viewings and successful lets, and negotiated rental terms. I also advertised properties, coordinated viewings, and prepared tenancy agreements and renewals with a high level of accuracy.
Earlier roles strengthened my communication, conflict management, and attention to detail—from supporting residents as a Health Care Assistant (including safeguarding procedures and clear family communication) to leading day-to-day store operations as a Team Leader/Supervisor. Across every role, I focus on proactive problem-solving, professional efficiency, and long-term relationship building through phone, email, and face-to-face support.
Experience
Work history, roles, and key accomplishments
Account Manager
Sykes Holiday Cottages - Chester
May 2026 - Present (2 months)
Manage a portfolio of property owners and support them to maximise bookings and property performance. Handle account queries, resolve issues, maintain accurate CRM records, and work towards performance targets while upselling to improve account growth.
Portfolio Manager
Currans Homes - North Wales
Jul 2025 - May 2026 (10 months)
Manage daily enquiries from prospective tenants and landlords and convert enquiries into viewings and successful lets. Coordinate advertising and viewings, negotiate rental terms, prepare tenancy agreements and renewals, and handle related queries while maintaining accurate records.
Health Care Assistant
Pen y Bryn EMI Residential Care Home - Bagillt
Oct 2024 - Jun 2025 (8 months)
Support residents with daily care and wellbeing while communicating clearly with families and healthcare professionals. Maintain accurate records and follow safeguarding procedures in line with care requirements.
Team Leader / Supervisor
Co-op Group - Oswestry
Jan 2022 - Sep 2024 (2 years 8 months)
Support the day-to-day running of the store by supervising staff and assisting with training. Deliver consistent customer service, handle customer queries, and ensure compliance with company procedures.
Care Assistant
Phoenix Homecare and Support - Oswestry
Sep 2020 - Sep 2021 (1 year)
Provide care and support to clients in their own homes and build professional, trusting relationships. Complete visit documentation accurately to support continuity of care.
Education
Degrees, certifications, and relevant coursework
University of Chester
Bachelor of Science (Honours), Forensic Psychology
2022 - 2025
Completed a BSc (Hons) in Forensic Psychology at the University of Chester from 2022 to 2025.
Shrewsbury Colleges Group
A-Levels, Psychology, History, English Language
2018 - 2020
Studied A-Levels including Psychology, History, and English Language at Shrewsbury Colleges Group from 2018 to 2020.
The Marches School
GCSEs, GCSE
2013 - 2018
Completed GCSEs and achieved grades at level 4 and above in 9 subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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