At Concentrix Daksh India, I coached and supported performance development for a team of 20 employees in the Assistant Manager – Operations role for Comcast. I monitored SLAs, KPIs, and real-time dashboards, and implemented corrective actions based on performance analysis.
As Lead Trainer for Uber at Concentrix Daksh India, I delivered functional training, developed learning materials, and tracked training measures. I also partnered with Operations to support agents' transition from training to production.
Earlier at Concentrix Daksh India, I mentored team members as a Senior Advisor – Operations and handled customer escalations. At eClerx, I supported Xfinity–Comcast customers, managed account updates, and delivered technical training on Dell computers and printers.
I have a BCA and M.Sc. IT from Panjab University, along with training in Java and Android development. For my academic project, I developed “College Wid U,” a mobile application using Java and Android.
