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Tanmay Padwale

@tanmaypadwale

Customer Success Manager at TransPerfect Solutions India, managing enterprise client relationships and driving adoption, retention, and account growth.

India

Message

At TransPerfectSolutionsIndiaPvt.Ltd., I manage enterprise client relationships and portfolios, with a focus on onboarding, adoption, and customer enablement.

As a SeniorPremiumSupportEngineer,Trainer at TransPerfectSolutionsIndiaPvt.Ltd., I delivered L2 Premium and HyperCare support for Trial Interactive eTMF, CTMS, GlobalLearn LMS, and CMoD. I also supported team operations through ticket prioritization, client reporting, and employee training.

At CybageSoftwarePvt.Ltd., I provided Linux administration and application support for localized content management systems. I developed and maintained Bash/Shell scripts for server monitoring, backups, rollbacks, and file management.

Earlier, I supported EDA applications at ASML and SharePoint and application support at InfosysLimited. My work has included incident management, service request resolution, and support for enterprise systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager/Project Manager

Current

TransPerfect Solutions India Pvt. Ltd.

Nov 2025 - Present (11 months)

Manages enterprise client relationships and portfolios, focusing on onboarding, adoption, and customer enablement. Drives upsell opportunities, revenue growth, and process optimization.

Enterprise Relationship Management Customer Onboarding Customer Adoption Customer Enablement Cross Functional Stakeholder Management Escalation Management Customer Satisfaction QBRs Account Health Performance Metrics Upselling Revenue Growth Financial Oversight Contractual Oversight Process Optimization Strategic Account Development

Senior Premium Support Engineer, Trainer

TransPerfect Solutions India Pvt. Ltd.

May 2023 - Nov 2025 (2 years 6 months)

Delivered L2 Premium and HyperCare support for Trial Interactive eTMF, CTMS, GlobalLearn LMS, and CMoD. Managed incident, change, and problem management, including critical P1 incidents, and coordinated with cross-functional teams.

Senior Technical Support Executive

Cybage Software Pvt. Ltd.

Jun 2021 - May 2023 (1 year 11 months)

Provided Linux administration and application support for localized content management systems. Developed and maintained Bash/Shell scripts to automate server monitoring, backups, rollbacks, and file management.

Linux Administrator Application Support Content Management Systems BASH Automation Server Monitoring Backup Rollback File Management Service Requests Knowledge transfer

EIS Application Support Engineer

ASML

Apr 2020 - Mar 2021 (11 months)

Provided L1 and L2 application support for Mentor (Siemens) Xpedition Enterprise EDA software/tools. Resolved incident and service request tickets through ServiceNow and tracked enhancement requests and version deployments through JIRA.

L1 support L2 Support Application Support Mentor Xpedition EDA Tools Xpedition System Designer Incident Management Service Request Management ServiceNow Jira Enhancements Version Deployment

Research Student Intern

Infineon Technologies AG

Feb 2019 - Nov 2019 (9 months)

Conducted master thesis research and provided support for pre-silicon verification.

Research Pre Silicon Validation

Senior Systems Engineer

Infosys Limited

Dec 2014 - Jul 2017 (2 years 7 months)

Administered MS SharePoint (2007, 2010, 2013) for internet and intranet sites, and performed basic Oracle database administration. Provided 1st and 2nd level application support with incident management and service request tickets on ServiceNow and Service-Center.

SharePoint Administration SharePoint 2007 SharePoint 2010 SharePoint Oracle Database Administration SQL Application Support Incident Management Service Request Management ServiceNow Service Center Ticket Management

Education

Degrees, certifications, and relevant coursework

Fachhochschule Kaernten

Master of Science, Integrated System and Circuit Design

2017 - 2020

Master of Science in Integrated System and Circuit Design, focusing on end-to-end design, pre-silicon verification, and post-production SoC testing of 280nm and 350nm mixed-signal ICs.