Abhishek ShahAS
Open to opportunities

Abhishek Shah

@abhishekshah2

Technology-driven professional with 20 years in application support.

India

What I'm looking for

I seek a role that fosters team development and enhances customer satisfaction.

I am a technology-driven professional with over 20 years of experience in application support and team management. My career has been marked by a commitment to resolving complex application-related issues and managing teams effectively. I excel in communication, both verbal and written, in English, Hindi, and Gujarati, which has enabled me to bridge gaps between technical teams and stakeholders successfully.

Throughout my career, I have demonstrated a strong ability to provide application support across various platforms, manage patch deployments, and oversee database management with PostgreSQL and MySQL. My leadership experience includes managing teams of over 40 members, where I focused on training, performance monitoring, and ensuring adherence to service level agreements. I have consistently driven improvements in service quality and operational efficiency, resulting in enhanced customer satisfaction.

Currently, I lead a team of 25+ members at Spectra Technovision, where I implement processes to streamline customer support and enhance team productivity. My analytical skills allow me to conduct detailed operational performance reviews, utilizing data-driven insights to foster continuous improvement. I am passionate about developing team members and ensuring that our support services align with customer needs.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

GG

Government Polytechnic, Gandhinagar

Diploma, Electronics & Communications

2000 - 2002

Grade: 68.95%

Completed a Diploma in Electronics & Communications, focusing on the principles of electronics and communication technologies.

GS

G.L.S. (Gujarat Law Society)

Higher Secondary Certificate, General Studies

1997 - 1999

Grade: 68%

Completed Higher Secondary Certificate (HSC) with a focus on general studies, enhancing foundational knowledge for further education.

GS

G.L.S. (Gujarat Law Society)

Secondary School Certificate, General Studies

1995 - 1997

Grade: 71%

Completed Secondary School Certificate (SSC), providing a solid educational foundation and essential skills for future academic pursuits.

Tech stack

Software and tools used professionally

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Abhishek Shah - Customer Success Manager - Spectra Technovision (India) Pvt. Ltd. | Himalayas