Abhishek Shah
@abhishekshah2
Technology-driven professional with 20 years in application support.
What I'm looking for
I am a technology-driven professional with over 20 years of experience in application support and team management. My career has been marked by a commitment to resolving complex application-related issues and managing teams effectively. I excel in communication, both verbal and written, in English, Hindi, and Gujarati, which has enabled me to bridge gaps between technical teams and stakeholders successfully.
Throughout my career, I have demonstrated a strong ability to provide application support across various platforms, manage patch deployments, and oversee database management with PostgreSQL and MySQL. My leadership experience includes managing teams of over 40 members, where I focused on training, performance monitoring, and ensuring adherence to service level agreements. I have consistently driven improvements in service quality and operational efficiency, resulting in enhanced customer satisfaction.
Currently, I lead a team of 25+ members at Spectra Technovision, where I implement processes to streamline customer support and enhance team productivity. My analytical skills allow me to conduct detailed operational performance reviews, utilizing data-driven insights to foster continuous improvement. I am passionate about developing team members and ensuring that our support services align with customer needs.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Spectra Technovision (India) Pvt. Ltd.
Nov 2023 - Present (1 year 7 months)
Leading a team of over 25 members to deliver effective post-sales support services. Focused on enhancing team performance, implementing processes for operational efficiency, and ensuring timely resolution of customer issues.
IT Technical Consultant
TNSI Retail Private Limited
Feb 2023 - Aug 2023 (6 months)
Subject Matter Expert for TPLinux application, managing Linux-based servers and implementing patches and configurations across stores. Created support documentation for technical issues.
Assistant Manager
TNSI Retail Private Limited
Jul 2022 - Jan 2023 (6 months)
Managed store server hygiene and implemented solutions for daily issues. Oversaw patch rollouts and created support documentation for technical functions.
Assistant Manager
AGS (India) Transit Ltd.
Apr 2015 - Jul 2022 (7 years 3 months)
Managed a team of over 40 members, overseeing ticket management and ensuring adherence to SLA. Conducted training sessions and documented troubleshooting processes.
Sr. Technical Support/Team Lead
AGS (India) Transit Ltd.
Jan 2013 - Apr 2015 (2 years 3 months)
Handled Linux-based application issues and managed team operations during shifts. Ensured effective communication between departments and vendors.
Sr. Technical Support
Future Retail Value Limited
Apr 2012 - Jan 2013 (9 months)
Managed issues related to Linux-based applications and provided technical support during shifts. Coordinated with various departments for issue resolution.
Technical Support and Functional Leader
Meditab Software, Inc.
May 2009 - Mar 2012 (2 years 10 months)
Coordinated client IT requirements and managed hardware and software installations. Led the Fax Server project and documented FAQs for support.
Technical Support and Senior Technical Support
Pine Labs Pvt Ltd
Oct 2007 - Jan 2009 (1 year 3 months)
Installed and configured credit/debit card software, providing troubleshooting support for software and hardware issues.
Customer Support Engineer
ITSource India Tech Pvt. Ltd.
Aug 2004 - Jun 2005 (10 months)
Managed the Reliance Petroleum Automation project, responsible for server installation and configuration.
Service Engineer
Third Wave Systems
Jul 2002 - Jul 2004 (2 years)
Managed PC assembly, software installation, and troubleshooting in the field and at sites.
Education
Degrees, certifications, and relevant coursework
Government Polytechnic, Gandhinagar
Diploma, Electronics & Communications
2000 - 2002
Grade: 68.95%
Completed a Diploma in Electronics & Communications, focusing on the principles of electronics and communication technologies.
G.L.S. (Gujarat Law Society)
Higher Secondary Certificate, General Studies
1997 - 1999
Grade: 68%
Completed Higher Secondary Certificate (HSC) with a focus on general studies, enhancing foundational knowledge for further education.
G.L.S. (Gujarat Law Society)
Secondary School Certificate, General Studies
1995 - 1997
Grade: 71%
Completed Secondary School Certificate (SSC), providing a solid educational foundation and essential skills for future academic pursuits.
Availability
Location
Authorized to work in
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