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Vithika Pandya

@vithikapandya

I lead enterprise SaaS implementations, customer adoption, and renewals across global healthcare and field-service clients.

India

Message

What I'm looking for

I'm looking to lead enterprise SaaS implementations and customer success programs, driving onboarding, adoption, stakeholder alignment, renewals, and measurable customer value across healthcare, education technology, or enterprise platforms.

At WCS India, I lead enterprise implementations of the Elentra Academic Management Platform for medical schools across the US, Canada, Singapore, and UAE, managing a $600K+ ARR portfolio. I guide onboarding, adoption, integrations, go-live readiness, executive escalations, and long-term value realization with administrators, faculty, physicians, and IT teams.

Previously, I managed customer success teams and strategic Field Service Management accounts at Virtuos Digital, delivering 15–20% account growth through upsell and cross-sell. My earlier work at ClickSoftware, First Insight, Bank of America, and Infosys spans enterprise technical support, cloud and on-premise deployments, EHR workflows, integrations, and service continuity.

Experience

Work history, roles, and key accomplishments

Project Manager / Customer Success Manager

WCS India Pvt Ltd

Dec 2022 - Jun 2026 (3 years 6 months)

Managed a portfolio with ARR of $600K+ across enterprise clients in the US, Canada, Singapore, and UAE. Led enterprise implementations of the Elentra Academic Management Platform for medical schools, coordinating integrations and driving adoption.

Customer Success Management Enterprise Account Management Onboarding Implementation Stakeholder Management Risk Mitigation Adoption Renewals SSO AWS ERP LMS Ecosystems Project Management KPI Tracking CSAT NPS

Customer Success Manager

Virtuos Digital Ltd

Jan 2019 - Nov 2022 (3 years 10 months)

Managed a team of 8-9 engineers supporting implementation and post-go-live customer success activities. Managed strategic customer relationships for Field Service Management platforms, leading onboarding, adoption, and expansion initiatives.

Customer Success Management Team Leadership Field Service Management Salesforce Field Service Onboarding Adoption Stakeholder Management Escalation Management

Senior Technical Solution Engineer

ClickSoftware (Salesforce Company)

Jul 2014 - Jan 2019 (4 years 6 months)

Supported enterprise customers using FSM solutions across cloud and on-premise environments. Managed escalations, supported cloud migrations and upgrades, and provided Level 2-3 technical support.

Field Service Management AWS Technical Support Escalation Management Cloud Migration Training

Technical Support Analyst

BA Continuum (Bank of America)

Nov 2012 - Mar 2014 (1 year 4 months)

Managed virtual desktop environments (Citrix, vSphere) and ensured service continuity under strict SLA frameworks. Provided technical support and implemented service improvement initiatives.

Citrix VSphere Virtual Desktop Infrastructure Technical Support SLA Management Service Improvement

Software Support Engineer

First Insight

Apr 2011 - Nov 2012 (1 year 7 months)

Supported and customized MaximEyes EHR platform for healthcare providers, managing deployments, integrations, and post-implementation support. Conducted product demos and coordinated rollouts.

EHR Support Maximeyes Healthcare Technical Support Medical Device Integration Troubleshooting System Testing Deployment

Process Executive (Tech Support)

Infosys BPO

Jun 2009 - Sep 2010 (1 year 3 months)

Provided broadband support and modem/router troubleshooting to US customers. Assisted with TCP/IP, browser, and wireless configurations via phone/chat.

Technical Support Broadband Modem Configuration Routers TCP IP Troubleshooting Customer Service