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Tanisha Blanchey

@tanishablanchey

Healthcare customer service representative at UnitedHealth Care/Solutran, resolving provider issues and serving as an SME for training classes.

United States

Message

At UnitedHealth Care/ Solutran, I answer provider calls about benefits, eligibility, billing, payments, authorizations, and explanations of benefits. I focus on resolving issues on the first call and document provider concerns to help track trends.

I’m trained on Tier 1 and Tier 2 calls and acted as an SME for training classes. At ARA Diagnostic Imaging, I managed patient accounts, scheduled appointments, and verified insurance and authorizations.

My healthcare experience also includes front office coordination at Riata Therapy Specialists, where I verified insurance and authorizations, collected payments, and used Turbo EMR. I hold associate degrees in Medical Billing and Coding and Healthcare Administration, as well as a HIPAA Essentials for Healthcare Professionals certificate.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative (SME)

Current

UnitedHealth Care

Feb 2023 - Present (3 years 8 months)

Answer incoming calls from healthcare providers, resolve issues on first call, and document provider issues. Trained in Tier 1 and Tier 2 calls and acted as a subject matter expert for training classes.

Customer Service Healthcare Insurance Verification Problem Solving Documentation Training Tier 1 Support Tier 2 Support

Patient Account Specialist

ARA Diagnostic Imaging

Jul 2022 - Feb 2023 (7 months)

Managed patient accounts, scheduled appointments, and verified insurance and authorizations.

Patient Accounts Scheduling Insurance Verification Authorization

Front Office Coordinator

Riata Therapy Specialists

Aug 2021 - Jul 2022 (11 months)

Managed front office duties including multi-phone lines, verified insurance and authorizations, collected payments, and utilized Turbo EMR to access medical records.

Front Office Multi Line Phones Insurance Verification Authorization Payment Collections Turbo EMR Customer Service

Customer Service Representative

Lancôme

Apr 2020 - Jun 2022 (2 years 2 months)

Assisted clients with orders and account questions via inbound emails and chats, resolved service or billing complaints, and kept records of customer interactions.

Customer Service Email Support Live Chat Order Management Billing Data Entry

Certified Medication Aide

Villaggio Senior Living

May 2018 - Nov 2019 (1 year 6 months)

Administered medication to residents, answered inbound phone calls, and attended to the individual needs of elderly patients including grooming, feeding, and mobility assistance.

Medication administration Patient Care Vital Signs Documentation Communication Skills

Resident Care Provider

Villaggio Senior Living

May 2018 - Jun 2019 (1 year 1 month)

Created staff schedules, called in prescription refills, scheduled appointments, and trained new hires. Provided hands-on care alongside nursing staff and documented services provided.

Scheduling Training Patient Care Documentation Conflict Resolution

Resident Care Provider

Dorset Place Memory Care

Apr 2013 - May 2018 (5 years 1 month)

Answered inbound phone calls, scheduled appointments, trained new hires, and created staff schedules. Supported residential activities and established positive rapport with residents.

Patient Care Scheduling Training Documentation Communication Skills