TOtania olvera
@taniaolvera
Bilingual customer service representative with strong sales and organizational skills.
United StatesWhat I'm looking for
I am Tania Olvera, a dedicated and motivated professional with extensive experience in customer service, data entry, and sales. My career has been marked by my ability to build positive relationships with clients and colleagues alike, thanks to my exceptional interpersonal and communication skills. I thrive in fast-paced environments and have a proven track record of meeting and exceeding performance metrics, particularly in high-volume call centers.
Throughout my career, I have honed my skills in various roles, from a receptionist at Daspit Law Firm to a remote customer care representative at Deliveries on Demand. My bilingual capabilities have allowed me to effectively serve a diverse clientele, ensuring their needs are met with efficiency and professionalism. I am proficient in Microsoft Office Suite and have a strong background in administrative functions, making me adaptable to any office environment.
Experience
Work history, roles, and key accomplishments
Receptionist
Daspit Law Firm
Feb 2019 - Present (6 years 4 months)
Managed high-volume calls and client needs in a law firm. Responsibilities included calendaring, confirming meetings, and maintaining an organized reception area while providing administrative support.
Customer Care Representative
Deliveries on Demand/Member Closing Center
Apr 2022 - Jan 2023 (9 months)
Provided bilingual customer support remotely, making over 150 outbound calls daily to assist clients with vehicle loan inquiries and applications while meeting daily goals.
Remote Sales Associate
Fred Loya Insurance
Apr 2016 - Jul 2018 (2 years 3 months)
Handled high volumes of incoming calls regarding billing inquiries, providing solutions and educating customers while achieving high metrics in sales and customer satisfaction.
Customer Service Representative
Asurion
Nov 2011 - Apr 2014 (2 years 5 months)
Addressed customer concerns regarding phone devices, created insurance claims, and collected payments while meeting daily service goals in a high-volume call center.
Customer Service Representative
Dominos Pizza
Apr 2011 - Nov 2011 (7 months)
Took orders over the phone and managed order preparation efficiently while ensuring punctuality and meeting service goals.
Education
Degrees, certifications, and relevant coursework
Macarthur High School
High School Diploma, General Studies
2007 - 2011
Completed high school education with a focus on Business, Math, English, and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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