Open to opportunities

Shagufta Faheem

@shaguftafaheem

Message

Enthusiastic customer service representative with expertise in client relations.

United States

Message

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am an enthusiastic and detail-oriented Customer Service Representative with over 3 years of experience in fast-paced immigration law and insurance environments. My proven ability to build rapport and manage high call volumes has allowed me to resolve complex inquiries with empathy and efficiency. I am committed to delivering exceptional service and ensuring positive client experiences.

Currently, I work as a Receptionist at J Salazar Law Firm, where I handle over 50 calls and welcome more than 20 walk-in clients daily. My role involves conducting thorough intake interviews, coordinating attorney calendars, and preparing legal correspondence. I take pride in maintaining a 98% client satisfaction rating on post-service surveys, showcasing my dedication to client care.

Previously, I served as a Client Service Coordinator at PA Insurance, where I was the first point of contact for clients seeking guidance on policy options and claims submissions. I streamlined service delivery, reducing resolution times by 20%, while upholding the highest standards of confidentiality and compliance with HIPAA regulations. My educational background includes a Bachelor of Computer Science and I am currently pursuing a Master of Information Technology & Management.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

J Salazar Law Firm

Apr 2023 - Present (2 years 1 month)

Served as the primary point of contact for an immigration law firm, managing over 50 calls and 20 walk-in clients daily, conducting thorough intake interviews, and accurately recording case details in MyCase. Coordinated attorney calendars, monitored deadlines for visa filings, DACA renewals, and asylum applications, and prepared legal correspondence. Maintained a 98% client satisfaction rating by

Communication

Client Service Coordinator

PA Insurance

Feb 2022 - Present (3 years 3 months)

As the first point of contact for clients seeking guidance on policy options, claims submissions, and premium payments, I handled an average of 35+ calls daily and welcomed numerous walk-ins. I meticulously verified coverage, secured pre-authorizations, and tailored policies to meet each client’s needs, assisting with billing inquiries and arranging payment plans. Delivered seamless service while

Client Services Claims Handling Billing Confidentiality HIPAA Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

University of Texas at Dallas

Master of Information Technology & Management, Information Technology & Management

Pursued advanced studies in Information Technology and Management, focusing on the strategic application of technology in business environments. Gained expertise in managing IT projects, systems, and data to drive organizational success.

Information Technology University, Lahore

Bachelor of Computer Science, Computer Science

Completed a comprehensive Bachelor of Computer Science program, acquiring foundational knowledge in programming, algorithms, and data structures. Developed strong problem-solving skills applicable to various computing challenges.