Tania Fon

Delivered responsive and professional customer support, handling queries across multiple channels in both German and English. Maintained accurate records and followed up on outstanding issues in coordination with internal departments. Balanced multiple priorities effectively while maintaining a high level of service and accuracy.

Provided front-of-house support, managing customer check-ins, responding to inquiries, and coordinating with various internal teams. Maintained accurate logs and administrative records, contributing to the smooth daily running of operations. Ensured a high standard of presentation and professionalism in all interactions.

Assisted customers with order support, product information, and post-purchase care via phone and email. Communicated clearly and effectively, ensuring queries were resolved promptly and professionally. Demonstrated strong interpersonal skills and a consistent commitment to high-quality service.

Delivered exceptional customer service in a fast-paced retail environment, handling product inquiries, exchanges, and complaints. Operated the point-of-sale system and managed cash handling with accuracy and accountability. Assisted in maintaining store presentation and supported stock management, contributing to smooth daily operations.