Tania Debnath

Managing a portfolio of ~250 customers with exposure of ₹150+ crore. Responsible for driving customer satisfaction and collection efficiency. Handling documentation and managing across customer lifecycle, along with resolving and de-escalation.

Collaborated cross-functionally with sales and marketing teams to conduct customer surveys, analyze e-commerce product reviews, and research industry trends to identify growth opportunities and market challenges. Developed interactive data dashboards using advanced Excel tools to streamline reporting, enhance data visualization, and support data-driven decision-making.

Led a strategic project focused on evaluating the potential of transforming rejected CVs into value-driven opportunities for candidates and recruiters. Conducted extensive research and delivered actionable insights through surveys with 50+ HR professionals, identifying key recruitment pain points and viable solutions. Engaged with over 1,200 industry professionals to gather diverse feedback and ma

Worked as Documentation Committee at Ataraxia E-Sports Club (Christ University).

Worked as Campus Ambassador at Indian Institute of Management, Lucknow.

Worked as University Choir at Student Welfare Office (SWO).

Conducted extensive market research and competitive analysis for Paper Boat’s Swing Drink, gathering insights on consumer preferences, market trends, and competitor strategies. Executed 200+ store surveys to collect actionable market data, leveraging analysis to identify growth opportunities, consumer behavior patterns, and key market challenges.

Worked as Freelance Copywriter at Self Employed.

Pursued a Bachelor of Business Administration with a focus on Business Analytics, developing skills in data-driven decision-making and business strategy.