Looking for a job

Tania Debnath

@taniadebnath

Early-career professional with 1.5+ years in operations, CRM, stakeholder management and execution. Open to remote business ops & csm roles.

India

Message

What I'm looking for

Looking for a remote role in Customer Experience, Customer Satisfaction, Program Coordinator with an established, growth-oriented company. I value meaningful ownership, learning opportunities, career growth, and healthy work-life balance. Seeking a role where I can leverage my customer-facing and operational experience while taking on broader responsibilities.

I’m an early-career professional with 1.5+ years of experience in customer relationship management, customer lifecycle management, post-sales operations, stakeholder coordination, and cross-functional execution. In my current role at Godrej Properties, I manage a portfolio of ~250 customers, working closely with Finance, Sales, Legal, Engineering Operations, and banking stakeholders to drive collections, customer engagement, escalations, and post-sales processes.

I have hands-on experience with Salesforce CRM, Advanced Excel, reporting/MIS, and Power BI for monitoring and analysis. My experience has strengthened my skills in customer success, relationship management, problem-solving, communication, stakeholder management, and process coordination.

I’m now exploring opportunities in Customer Success Management, Business Operations, Program Management, and Project Coordination. I’m particularly interested in remote roles with established, growth-oriented companies where I can take ownership, solve customer or operational problems, and grow into broader responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Executive | Relationship Manager

Current

Godrej Properties Limited

Mar 2025 - Present (1 year 7 months)

Manage ~250 customers and ₹150 Cr+ associated property value, achieving ~92% collection efficiency and ~80% individual NPS. Drive post-sales customer engagement, query and escalation management while coordinating across Finance, Sales, Legal, Engineering and banking stakeholders. Leverage Salesforce, Advanced Excel, MIS reporting and Power BI to improve tracking and execution.

Salesforce SFDC Excel Power BI Customer Relationship Management Escalation Management Payment Operations Stakeholder Management MIS Reporting

Market Analyst Intern

Hector Beverages

May 2023 - Jun 2023 (1 month)

Conducted primary market research across 50+ retail outlets, completing 100+ customer and retailer interactions.
• Evaluated purchasing behaviour, product visibility, and competitive positioning; delivered data-backed recommendations on product
positioning and market reach.

Market Research Data Analysis Consumer Insights Competitive Analysis

Education

Degrees, certifications, and relevant coursework

Christ University, Bengaluru

Bachelor of Business Administration, Business Administration

2022 - 2025

Grade: 8.75/10

Activities and societies: Recipient, Prime Minister Scholarship Scheme (3 consecutive years)

Pursued a Bachelor of Business Administration (BBA) from 2022 to 2025, achieving a CGPA of 8.75/10 and receiving the Prime Minister Scholarship Scheme for three consecutive years.