
Gunjan Garg
@gunjangarg1
Customer Success professional at Brigade Enterprises who managed 1,500+ post-sales customers and grew referral engagement.
What I'm looking for
At Brigade Enterprises Limited, I managed post-sales relationships for a portfolio of 1,500+ customers, from onboarding through handover. I resolved escalations across email, calls, and virtual meetings ahead of TAT, and partnered with the collections team to recover outstanding payments.
At Smartworld Developers, I managed 400+ customers across onboarding to registration. I handled escalations and legal concerns, guided customers through agreement registration and TDS compliance documentation, and supported referral and loyalty initiatives.
At Godrej Properties Ltd, I managed 250+ post-sales customers across onboarding, registration, and collections. I built Salesforce reports and prepared MIS on collections, NPS, and registration to support leadership decisions.
Earlier, at Fincity, I converted leads into closed deals through consistent follow-up. At Colive, I designed and executed customer retention strategies for residents and managed rental operations.
Experience
Work history, roles, and key accomplishments
Senior Executive, Post-Sales CRM
Brigade Enterprises Limited
Sep 2025 - Apr 2026 (7 months)
Managed post-sales relationships for a portfolio of 1,500+ customers, owning the journey from onboarding through handover. Resolved escalations ahead of TAT, partnered with collections, and drove referral and loyalty engagement.
Senior Executive, CRM
Smartworld Developers
Oct 2023 - Jan 2025 (1 year 3 months)
Managed 400+ customers across the full post-sales lifecycle, from onboarding to registration. Handled escalations and legal concerns, guided customers through agreement registration and TDS compliance, and supported collections and referral initiatives.
Executive, Customer Centricity
Godrej Properties Ltd
Feb 2022 - Sep 2023 (1 year 7 months)
Worked with the Loyalty & Referral team to build long-term client relationships and drive referral-led bookings. Managed 250+ post-sales customers, resolved escalations, built Salesforce reports, and prepared MIS for leadership.
Sales Relationship Manager
Fincity
Aug 2021 - Feb 2022 (6 months)
Converted leads into closed deals through structured follow-up with prospects. Drove sustenance sales through new campaign activities and partnered with the post-sales team to grow referral and loyalty leads.
Relationship Manager
Colive
Jun 2019 - Aug 2021 (2 years 2 months)
Designed and executed customer retention strategies for residents. Made daily outreach calls to drive occupancy and growth, and managed rental operations including marketing vacancies, negotiating leases, and property upkeep.
Education
Degrees, certifications, and relevant coursework
ICFAI University
Bachelor of Hospitality Management, Hospitality Management
2015 - 2019
Activities and societies: Internships: Lemon Tree Hotel, Mayfair Spa Resort & Casino, The Royal Plaza (front office, F&B, guest services)
Bachelor of Hospitality Management from ICFAI University, with internships at Lemon Tree Hotel, Mayfair Spa Resort & Casino, and The Royal Plaza.
St. Sophia Senior Secondary School
Intermediate (Class XII), General Studies
Completed Intermediate (Class XII) at St. Sophia Senior Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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