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Gunjan Garg

@gunjangarg1

Customer Success professional at Brigade Enterprises who managed 1,500+ post-sales customers and grew referral engagement.

India

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What I'm looking for

I'm seeking a remote role in Customer Success, Account Management, or Client Onboarding.

At Brigade Enterprises Limited, I managed post-sales relationships for a portfolio of 1,500+ customers, from onboarding through handover. I resolved escalations across email, calls, and virtual meetings ahead of TAT, and partnered with the collections team to recover outstanding payments.

At Smartworld Developers, I managed 400+ customers across onboarding to registration. I handled escalations and legal concerns, guided customers through agreement registration and TDS compliance documentation, and supported referral and loyalty initiatives.

At Godrej Properties Ltd, I managed 250+ post-sales customers across onboarding, registration, and collections. I built Salesforce reports and prepared MIS on collections, NPS, and registration to support leadership decisions.

Earlier, at Fincity, I converted leads into closed deals through consistent follow-up. At Colive, I designed and executed customer retention strategies for residents and managed rental operations.

Experience

Work history, roles, and key accomplishments

Senior Executive, Post-Sales CRM

Brigade Enterprises Limited

Sep 2025 - Apr 2026 (7 months)

Managed post-sales relationships for a portfolio of 1,500+ customers, owning the journey from onboarding through handover. Resolved escalations ahead of TAT, partnered with collections, and drove referral and loyalty engagement.

SAP C4C Ozonetel Customer Lifecycle Management Escalation Management Collections Referral Programs Loyalty Programs

Senior Executive, CRM

Smartworld Developers

Oct 2023 - Jan 2025 (1 year 3 months)

Managed 400+ customers across the full post-sales lifecycle, from onboarding to registration. Handled escalations and legal concerns, guided customers through agreement registration and TDS compliance, and supported collections and referral initiatives.

Salesforce 4QT QMS Customer Lifecycle Management Escalation Management Collections Referral Programs Loyalty Programs Compliance

Executive, Customer Centricity

Godrej Properties Ltd

Feb 2022 - Sep 2023 (1 year 7 months)

Worked with the Loyalty & Referral team to build long-term client relationships and drive referral-led bookings. Managed 250+ post-sales customers, resolved escalations, built Salesforce reports, and prepared MIS for leadership.

Salesforce D4U Customer Lifecycle Management Escalation Management Collections Referral Programs Loyalty Programs MIS Reporting NPS CSAT

Sales Relationship Manager

Fincity

Aug 2021 - Feb 2022 (6 months)

Converted leads into closed deals through structured follow-up with prospects. Drove sustenance sales through new campaign activities and partnered with the post-sales team to grow referral and loyalty leads.

Sales Lead Conversion Follow up Campaigns Referral Programs Loyalty Programs

Relationship Manager

Colive

Jun 2019 - Aug 2021 (2 years 2 months)

Designed and executed customer retention strategies for residents. Made daily outreach calls to drive occupancy and growth, and managed rental operations including marketing vacancies, negotiating leases, and property upkeep.

Customer Retention Outreach Occupancy Management Rental Operations Lease Negotiation Property Management