Open to opportunities

Debashis Baruah

@debashisbaruah

Message

I build customer relationships, revenue processes, and real estate service operations.

India

Message

What I'm looking for

I'm looking to apply my CRM, customer service, revenue generation, and cross-functional coordination experience to improve client satisfaction and business outcomes.

I'm currently a Deputy Manager at Adani Realty, where I maintain customer relationships, generate leads, manage inquiries and payment follow-ups, and coordinate customer loans with banks.

Previously, I spent seven years at Godrej Properties as a Site Head, supporting NRI and HNI customers, resolving escalations, driving revenue processes, and coordinating investors and channel partners.

Across ATS Infrastructure, Amrapali Group, Supertech, and Prithvee Propmart, I've managed collections, bank disbursements, possession documentation, customer grievances, refunds, and property transactions.

With almost 13 years in CRM, business development, risk assessment, recruitment, and appraisal, I use customer feedback, reporting, and cross-functional coordination to improve service and revenue outcomes.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager

Current

Adani Realty

Jan 2024 - Present (2 years 8 months)

Maintains and cultivates relationships with existing customers while generating new leads. Handles customer inquiries, prepares consolidated payment reports, and collaborates with banks to facilitate customer loans.

Customer Relationship Management Lead Generation Payment Processing Bank Coordination Customer Satisfaction Data Analysis

Site Head

Godrej Properties Ltd.

Jan 2017 - Jan 2024 (7 years)

Managed and resolved queries from NRI customers in the US and Canada, implemented new revenue generation processes, and led recruitment and manpower planning. Handled complaints from HNI clients and organized training programs.

Customer Relationship Management NRI Client Handling Recruitment Manpower Planning Training SOP Development Appraisal Management Lead Generation Payment Follow Up Bank Coordination Query Management Refund Processing Investor Relations Channel Partner Management

Assistant Manager

ATS Infrastructure Limited

Jan 2015 - Jan 2017 (2 years)

Managed daily collections, implemented demand and reminder processes, and created detailed Excel sheets for tracking. Coordinated with banks for disbursements and managed refunds, cancellations, and transfers.

Collections Management Excel ERP Bank Coordination Document Management Client Communication Data Tracking Refund Processing Cancellations

Deputy Manager

Amrapali Group

Jan 2013 - Jan 2015 (2 years)

Conducted bank and DSA visits for loan sanction and disbursement, managed project accounts, and addressed customer grievances. Assisted clients during possession and coordinated with facility and civil teams.

Bank Coordination Loan Processing Grievance Handling Possession Management Site visits Report Generation Escalation Management Interest Calculation Methods Agreement Validation Customer Relationship Management

Senior Executive

Supertech Limited

Jan 2010 - Jan 2013 (3 years)

Conducted site visits, coordinated meetings with project site teams, and organized documents for bank disbursements. Updated and tracked daily payments and managed loan documents and disbursals.

Site visits Document Management Bank Coordination Payment Tracking ERP Loan Processing Customer Relationship Management

Executive

Prithvee Propmart Pvt. Ltd.

Jan 2010 - Dec 2010 (11 months)

Provided services related to allotment and holding of inventories, assisted in securing financing for customers, and facilitated loans through banks. Supported developers in reselling and selling inventories.

Inventory Management Customer Assistance Loan Facilitation Site visits Property Sales

Summer Internship

Hyundai Electrolux Ltd

Jun 2007 - Aug 2007 (2 months)

Assisted in forming B2B alliances for co-branded promotions. Conducted market research on Japanese refrigerator brands and analyzed data to provide insights and recommendations.

Market Research Data Analysis Report Writing Excel Alliance Partnerships