Shruti Majumder
@shrutimajumder
I drive customer retention and high-value client experiences in real estate.
IndiaWhat I'm looking for
At Godrej Properties, I manage 4,000+ high-value clients, delivering a 97% NPS score and generating over 82 Cr through retention and referrals.
I lead post-sale engagement, project handovers, renewals, and escalations while partnering with legal, finance, technical, and construction teams. I also mentor 30+ relationship managers and use Power BI to strengthen account performance and retention strategies.
My customer-focused experience also includes hospitality roles at Shangri-La and The Park. I’m passionate about aligning business goals with customer needs to build long-term client relationships.
Experience
Work history, roles, and key accomplishments
Customer Centricity – Assistant manager – RM Lead
Godrej Properties
Apr 2023 - Present (3 years 5 months)
Managed 4,000+ high-value clients, achieving a 97% NPS score and generating over 82 Cr through strategic retention and referrals. Mentored more than 30 relationship managers and collaborated with legal, finance, and technical teams to streamline project execution.
Customer Service Agent
Shangri-La
Oct 2021 - Mar 2023 (1 year 5 months)
Provided customer service support, ensuring guest satisfaction and resolving inquiries in a hospitality environment.
Front Office Assistant
The Park
May 2020 - Sep 2021 (1 year 4 months)
Assisted with front office operations, handling guest services and administrative tasks in a hotel setting.
Education
Degrees, certifications, and relevant coursework
Calcutta University - Gurudas College
Bachelor of Commerce, Accounts
Bachelor of Commerce with specialization in Accounts from Calcutta University - Gurudas College.
Frankfinn Institute
Diploma, Hospitality and Travel Management
Diploma in Hospitality and Travel Management from Frankfinn Institute.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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