TAMMY MCKERNAN
@tammymckernan
Dedicated customer service representative with extensive management experience.
United StatesWhat I'm looking for
I am a customer service representative with a strong background in office management and team leadership. Currently, I work at Intouch CX & Broadridge, where I handle both inbound and outbound calls, focusing on financial matters and ensuring first call resolution. My experience in a fast-paced call center environment has honed my ability to meet and exceed performance metrics consistently.
Previously, I served as an office manager at Sign-a-Graphics for over 18 years, where I was responsible for daily operations, staff management, and maintaining business records. My role required strong organizational skills and the ability to communicate effectively with both clients and team members. I also managed a retail store at Vitamin Discount Center, where I oversaw inventory and ensured high-quality customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Intouch CX & Broadridge
Dec 2022 - Present (3 years 7 months)
Responsible for both inbound and outbound calls to clients handling stock and other financial matters with a focus on first call resolution. Responsible for working with secure portals & accounts focused on financial and personal information.
Office Manager
Sign-a-Graphics
Oct 2004 - Dec 2022 (18 years 2 months)
Responsible for daily office functions with staff, scheduling and payroll. Responsible for maintaining the business; including all ordering, invoicing and recordkeeping.
Store Manager
Vitamin Discount Center
May 2008 - Mar 2013 (4 years 10 months)
Responsible for scheduling, payroll and maintenance of the store on a daily basis as well as managing a team of up to a dozen employees. Responsible for inventory, including ordering, invoicing and unpacking of product while maintaining a focus on quality control, expiration dates, and other aspects of product safety.
Education
Degrees, certifications, and relevant coursework
TAMMY hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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