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Tammy Dery

@tammydery

Optical training and development professional at HOYA Vision, helping independent practices apply lens technologies to patient care and practice growth.

United States

Message

At HOYA Vision, I serve as a lens-product and technical resource for independent eye care practices and lab partners, translating lens technologies and product positioning into practical, patient-focused terms.

At Eyemart Express, I designed and delivered training for lab managers and technicians across 21 labs in four states. The training and quality initiatives contributed to reducing remakes from 24% to 18% and improving Ready When Promised from 94% to 97%.

Across my work at Eyemart Express and LensCrafters, I’ve trained optical and lab teams on lens processing, equipment, quality standards, and product knowledge. I’m also an ABO Level 2 approved speaker, and I developed a sustainable eyewear clinic in The Gambia, including training local staff to run it.

Experience

Work history, roles, and key accomplishments

Current

Territory Business Consultant

Current

HOYA Vision

Mar 2026 - Present (8 months)

Serve as a lens-product and technical resource for independent eye care practices and lab partners, explaining lens technologies and product positioning. Identify practice needs and deliver solutions that support patient care, practice development, and account growth.

Lens Technologies Product Positioning Customer Relationship Management Territory Management KPI Analysis Quarterly Business Review Account Planning

District Lab Manager

Eyemart Express

May 2023 - Mar 2026 (2 years 10 months)

Designed and delivered technical training programs for lab managers and technicians across 21 full-service optical labs in 4 states. Reduced district remake rate from 24% to 18% and improved Ready When Promised from 94% to 97%.

Technical Training Lab Management Lens Processing Equipment Quality Standards Customer Service Coaching Mentorship Lean Six Sigma 5S+Process Improvement KPI Analysis Cross Functional Partnership

Lab Manager

Eyemart Express

May 2021 - May 2023 (2 years)

Trained and developed lab technicians on lens processing, equipment, and quality standards across multiple shifts. Applied Lean Six Sigma and 5S to organize the lab, standardize work, and improve quality and turnaround.

Lab Management Training Lens Processing Equipment Quality Standards Lean Six Sigma 5S+Process Improvement

Optician, Retail Manager, General Manager & Lab Manager

LensCrafters

Jun 1989 - May 2021 (31 years 11 months)

Built 30+ years of hands-on optical expertise, advancing from optician to General Manager and Lab Manager across multiple locations. Trained associates and lab staff on optical product knowledge, lens technologies, consultative selling, and customer relationship management.

Optical Knowledge Lens Technologies Consultative Selling Customer Relationship Management team development Product Positioning Sales Training Operational Initiatives