Open to opportunities

Kathleen Clark

@kathleenclark

Optical operations leader with 15+ years leading multi-location teams, optimizing KPIs, and improving patient experiences.

United States

Message

What I'm looking for

I’m looking to lead optical teams that value patient experience, KPI execution, and compliance, while giving me the space to develop talent, improve operational efficiency, and deliver consistent revenue growth across locations.

I’m an optical operations leader with 15+ years of experience managing multi-location eyecare operations, leading high-performing teams, and driving revenue growth in retail and optometric environments. I focus on turning strategy into day-to-day execution that patients and customers feel.

In my recent roles, I’ve strengthened patient and customer journeys by managing workflow, resolving concerns through root-cause analysis, and serving as an optical subject-matter expert for complex prescriptions, lens solutions, and product recommendations. I’m hands-on with retail technology and point-of-sale systems to keep high-volume transactions running smoothly.

I’ve also owned operational performance through KPI execution—sales, conversion, and patient experience metrics—while developing talent through recruiting, onboarding, training, coaching, and accountability. I partner with leadership to deliver operational KPIs, revenue targets, and budgeted financial goals.

Across my career, I’ve built a reputation for improving operational efficiency, ensuring compliance with legal, regulatory, HR, safety, and optometric standards, and delivering consistent financial performance. My credentials include being a Licensed Optician in Arkansas and certifications as a Certified Optician (ABO) and Certified Contact Lens Technician (NCLE).

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

LensCrafters (EssilorLuxottica)

May 2025 - Present (1 year 2 months)

Delivers exceptional patient and customer experiences by managing workflow, expectations, and satisfaction across the eyewear journey. Serves as an optical subject-matter expert and executes brand standards and KPIs using retail technology and POS systems.

Retail Operations POS systems Workflow Management Product Recommendations Root Cause Analysis KPI Management Sales Strategy Patient Experience Compliance

Elevate Eyecare District Manager

Elevate Eyecare

Jul 2023 - May 2025 (1 year 10 months)

Provided operational oversight for multiple eyecare offices and led recruiting, hiring, onboarding, and training. Partnered with executive leadership to achieve operational KPIs and revenue targets while enforcing compliance with legal and regulatory requirements.

Revenue Growth Budgeting Recruitment Hiring Onboarding Training Policy Development Compliance Regulatory Requirements Coaching And Accountability

MyEyeDr General Manager

MyEyeDr

Jan 2020 - May 2023 (3 years 4 months)

Built and led high-performing teams and drove office financial performance by managing behaviors tied to KPI achievement. Ensured patient experience standards and maintained compliance with HR policies, safety regulations, and optometric standards through daily coaching and operational consistency.

Team Leadership KPI Management Patient Experience Coaching And Development Compliance HR Policy safety standards Operational Consistency

MyEyeDr Lead Optician

MyEyeDr

Jul 2014 - Jan 2020 (5 years 6 months)

Led, trained, and mentored opticians while conducting patient consultations to interpret and verify prescriptions. Delivered customized eyewear solutions through consultative selling, including recommendations of frames, lenses, coatings, and premium options to support sales performance and retention.