Jessica Fugett
@jessicafugett
Results-oriented Operations Manager with expertise in healthcare management.
What I'm looking for
I am a mission-driven Operations Manager with extensive experience in healthcare management, particularly in the vision and dental sectors. My career has been marked by a commitment to delivering high-quality patient care while effectively managing operational budgets and leading high-performing teams. At Hero Practice Services, I successfully managed a $400K operating budget across multiple lines of business, achieving significant cost reductions and enhancing service delivery.
Throughout my tenure, I have spearheaded the opening of new practices and implemented innovative training programs that have improved operational efficiency and employee retention. My leadership style emphasizes collaboration and relationship building, ensuring that my teams are equipped to meet the challenges of providing care in underserved communities. I take pride in my ability to drive performance improvements, as evidenced by my success in increasing patient care metrics and reducing operational costs.
Experience
Work history, roles, and key accomplishments
Operations Manager
Hero Practice Services
Dec 2023 - Present (1 year 6 months)
Managed a $400K operating budget across four lines of business, ensuring compliance with OSHA guidelines and leading a team of 42 staff. Achieved significant cost reductions and improved patient care metrics. Conducted training for new managers and implemented efficient tracking systems for operational transparency.
Vision Clinical Program Manager
Hero Practice Services
Nov 2019 - Dec 2023 (4 years 1 month)
Oversaw operations for two vision clinics, managing a team of 13. Spearheaded the opening of eight new practices and implemented standardized workflows. Developed training materials and managed performance metrics across multiple states.
Vision Training Specialist
Hero Practice Services
Oct 2018 - Nov 2019 (1 year 1 month)
Trained staff on clinical workflows and created training materials for vision services. Managed the Learning Management System and organized outreach events to enhance community engagement.
Lead Vision Technician
Academy Kids Dental, Vision and Orthodontics
Apr 2016 - Oct 2018 (2 years 6 months)
Managed cash handling and inventory for vision services. Collaborated with team leads to train new hires and ensure operational efficiency. Conducted morning huddles and supported patient care.
Vision Technician
Academy Kids Dental, Vision and Orthodontics
Dec 2014 - Jun 2016 (1 year 6 months)
Pre-screened patients for eye exams and assisted with administrative tasks. Maintained patient confidentiality and collaborated with other departments to promote services.
Education
Degrees, certifications, and relevant coursework
William Mitchell High School
High School Diploma, General Education
2008 - 2012
Completed high school education with a focus on foundational skills necessary for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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