Open to opportunities

Jessica Fugett

@jessicafugett

Message

Results-oriented Operations Manager with expertise in healthcare management.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a mission-driven Operations Manager with extensive experience in healthcare management, particularly in the vision and dental sectors. My career has been marked by a commitment to delivering high-quality patient care while effectively managing operational budgets and leading high-performing teams. At Hero Practice Services, I successfully managed a $400K operating budget across multiple lines of business, achieving significant cost reductions and enhancing service delivery.

Throughout my tenure, I have spearheaded the opening of new practices and implemented innovative training programs that have improved operational efficiency and employee retention. My leadership style emphasizes collaboration and relationship building, ensuring that my teams are equipped to meet the challenges of providing care in underserved communities. I take pride in my ability to drive performance improvements, as evidenced by my success in increasing patient care metrics and reducing operational costs.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Hero Practice Services

Dec 2023 - Present (1 year 6 months)

Managed a $400K operating budget across four lines of business, ensuring compliance with OSHA guidelines and leading a team of 42 staff. Achieved significant cost reductions and improved patient care metrics. Conducted training for new managers and implemented efficient tracking systems for operational transparency.

Budget Management OSHA Team Leadership Training Development Performance Metrics Project Management Data Analysis

Vision Clinical Program Manager

Hero Practice Services

Nov 2019 - Dec 2023 (4 years 1 month)

Oversaw operations for two vision clinics, managing a team of 13. Spearheaded the opening of eight new practices and implemented standardized workflows. Developed training materials and managed performance metrics across multiple states.

Operations Management Training Development Performance Tracking Project Management Inventory Management Patient Care Workflow Optimization

Vision Training Specialist

Hero Practice Services

Oct 2018 - Nov 2019 (1 year 1 month)

Trained staff on clinical workflows and created training materials for vision services. Managed the Learning Management System and organized outreach events to enhance community engagement.

Training Development Learning Management Systems Vendor Management Communication Skills Problem Solving

Lead Vision Technician

Academy Kids Dental, Vision and Orthodontics

Apr 2016 - Oct 2018 (2 years 6 months)

Managed cash handling and inventory for vision services. Collaborated with team leads to train new hires and ensure operational efficiency. Conducted morning huddles and supported patient care.

Cash Management Staff Training Team Collaboration Patient Care Communication Skills Leadership Problem Solving

Vision Technician

Academy Kids Dental, Vision and Orthodontics

Dec 2014 - Jun 2016 (1 year 6 months)

Pre-screened patients for eye exams and assisted with administrative tasks. Maintained patient confidentiality and collaborated with other departments to promote services.