At KNOX, I handle customer contacts by phone, email, and chat, resolving 80% of issues on first contact.
I support customers with questions about orders, billing, and services, and process refunds, exchanges, and account changes.
I record each interaction in the CRM and follow up on complex or urgent cases until they’re closed. Using saved replies and a shared knowledge base, I helped cut response time.
I also train new team members on products, systems, and service standards, and maintain a 90% customer satisfaction score.
