As a Customer Support Executive for a USA process, I handled voice, chat, and email support for US customers. I managed 80+ calls per day.
I resolved billing issues including overcharges, duplicate charges, failed payments, refunds, and cancellations. I also explained invoices, billing cycles, and payment plans, and processed refunds in CRM.
I supported inbound and outbound customer interactions across US time zones, using Zendesk and Salesforce. My work included customer retention, de-escalation, and first-call resolution.
