AFTAB MUNIR

I’m a Customer Service Representative with 1+ year of experience at Jazz, handling 50-70 daily customer inquiries through phone, chat, and email. I focus on quickly understanding the issue, communicating clearly, and driving outcomes that customers can trust.

I’ve resolved billing, technical, and service complaints with a 98% satisfaction rate, even in high-pressure situations. By de-escalating difficult cases, I reduced escalations by 15% and collaborated with technical teams to resolve issues within SLA.

I maintain accurate records in CRM and follow company policies to keep support consistent and compliant. I also trained 2 new hires on call handling and CRM processes, sharing best practices from day one.

I’m a BS Political Science graduate with strong research, communication, and problem-solving skills. I’m comfortable working with Salesforce, Zendesk, MS Excel, MS Word, and AI tools like ChatGPT, Grammarly, and Canva—always learning fast and staying organized, supported by 40+ WPM typing speed.