Soumodeep Bhattacharya
@soumodeepbhattachary
I build Python applications and resolve customer issues against strict SLAs.
IndiaWhat I'm looking for
I've built Python applications including an AI Resume Analyzer with Flask, Google Gemini API, SQLAlchemy, PDF/DOC/DOCX processing, authentication, dashboards, and analysis history. I also created an AI chatbot with Gemini and OpenWeather APIs, plus a REST API weather application.
At Amazon India, I audited customer interactions at 98%+ QA accuracy and resolved 40–50 cases daily against strict SLA targets. My IT background combines Python, SQL, REST API integration, troubleshooting, Windows, Linux, networking fundamentals, and customer support experience.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations Associate
Amazon India
Aug 2025 - Oct 2025 (2 months)
Audited customer interactions against process checklists, maintaining 98%+ QA accuracy. Resolved 40-50 customer cases daily against strict SLA targets.
Education
Degrees, certifications, and relevant coursework
Seacom Engineering College
Bachelor of Technology, Information Technology
2022 - 2025
Grade: 7.20/10
Pursued a Bachelor of Technology in Information Technology, achieving a CGPA of 7.20/10.
A.J.C. Bose Polytechnic College
Diploma, Mechanical Engineering
2019 - 2022
Grade: 8.10/10
Completed a Diploma in Mechanical Engineering with a CGPA of 8.10/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
github.com/Code-soumoJob categories
Skills
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