TKTamara Kachalla
@tamarakachalla1
Dynamic professional with over 12 years in customer support.
NigeriaWhat I'm looking for
I am a dynamic professional with over 12 years of experience in customer support, IT troubleshooting, and user-focused solutions. My career has been marked by a proven track record of efficiently resolving customer inquiries, both in-person and remotely. I pride myself on my clear communication skills, problem-solving abilities, and my capacity to multitask in fast-paced environments.
In my recent role as an AI/ML Specialist at Seedbuilders Innovation Hub, I supported over 1,000 users by addressing their inquiries and feedback regarding AI models. I effectively communicated complex technical information through guides and reports, collaborating with product teams to enhance user engagement. Previously, as an IT Manager at FARITASA NIG LTD, I led a remote support team, reducing resolution times and improving customer satisfaction through personalized tech support.
Experience
Work history, roles, and key accomplishments
AI/ML Specialist - Associate
Seedbuilders Innovation Hub
May 2023 - Apr 2024 (11 months)
Provided support to over 1,000 users by addressing their inquiries and feedback regarding AI models. Communicated complex technical information in a clear and accessible manner through technical guides and reports. Worked in a fast-paced, remote environment, collaborating with product teams to improve user engagement by 10%.
IT Manager
FARITASA NIG LTD
Aug 2020 - Apr 2023 (2 years 8 months)
Led a remote support team, managing customer inquiries via Zendesk and reducing resolution times by 15%. Delivered personalized tech support and online demos, enhancing customer satisfaction and retention by 5%. Documented case resolutions clearly for seamless communication across teams.
Front Desk Officer (Night Shift)
Grace Gardens Inn and Conference Center
Dec 2021 - Jan 2023 (1 year 1 month)
Engaged with diverse guests, resolving inquiries and reducing wait times by 20% in a fast-paced environment. Demonstrated strong interpersonal skills and adaptability to meet customer needs.
Technical Systems Support Specialist
FARITASA NIG LTD
Aug 2012 - Jul 2020 (7 years 11 months)
Provided one-on-one technical support to users, troubleshooting issues and ensuring timely resolutions. Utilized Intercom for efficient case management and communication. Adapted to user needs in a high-energy remote setting, fostering trust and satisfaction.
Education
Degrees, certifications, and relevant coursework
Bingham University
Bachelor's Degree, Computer Science
Studied Computer Science at Bingham University. Gained foundational knowledge in various aspects of computing.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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