BO@berthaochuma
I am a Platform Support Specialist with a strong background in customer satisfaction and success.
NigeriaAs a Platform Support Specialist, I'm skilled in proactively monitoring systems, identifying issues, and implementing process improvements. Experienced in project management and providing exceptional customer service. Proficient in administrative support.
Thrive in fast-paced and remote environments, following established practices and policies to exceed all customers expectation.
Work history, roles, and key accomplishments
HTHugo Technologies
Jan 2024 - Present (1 year 5 months)
I joined Hugo's escalation team to serve as a mediator between customers and different internal departments within the organization. I assisted in providing guidance to customer service representative on handling escalated issues.
HTHugo Technologies
Managed large amounts of inbound and outbound emails and chats promptly. Helped the team meet personal/team qualitative and quantitative targets
Degrees, certifications, and relevant coursework
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