Bertha Ochuma

BO

Looking for a job

Bertha Ochuma

@berthaochuma

I am a Platform Support Specialist with a strong background in customer satisfaction and success.

As a Platform Support Specialist, I'm skilled in proactively monitoring systems, identifying issues, and implementing process improvements. Experienced in project management and providing exceptional customer service. Proficient in administrative support.

Thrive in fast-paced and remote environments, following established practices and policies to exceed all customers expectation.

Experience

HT

Escalation Support specialist

Hugo Technologies

I joined Hugo's escalation team to serve as a mediator between customers and different internal departments within the organization. I assisted in providing guidance to customer service representative on handling escalated issues.

Communication Problem Solving Account Management Customer Success Relationship Building Relationship Management Compliance Root Cause

HT

Platform Support Specialist

Hugo Technologies

Managed large amounts of inbound and outbound emails and chats promptly. Helped the team meet personal/team qualitative and quantitative targets

Customer Service Problem Solving Documentation Training Customer Support

Tech stack

Learn about the tools and technologies that Bertha likes to use.

Gmail

Intercom

Slack

Microsoft Teams

Zendesk

Stripe

Google Workspace

Microsoft Office 365

Trello

Asana

Zoom

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

20k-32k USD

Job categories

Project Manager

Skills

Project Management Communication Skills Customer Service Problem Solving Customer Success Analytical Skills Process Improvement Relationship Building Intercom Zendesk

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