Wisdom Onyeledo

As a dedicated Customer and Technical Support Specialist, I have over three years of experience in resolving technical issues and managing support tickets. My journey began at Norrenberger Financial Group, where I quickly advanced from a Customer Support Officer to the Head of Customer Support Unit. In this role, I lead a cross-functional team, ensuring prompt and effective resolution of client inquiries across various channels.

My commitment to enhancing customer experience is evident in my achievements, such as designing and implementing customer service protocols that reduced ticket resolution time by 30%. I thrive in fast-paced environments, utilizing my skills in CRM tools and helpdesk systems to monitor KPIs and drive continuous improvement. I take pride in training and mentoring new staff, fostering a culture of excellence and collaboration within my team.