At DEBBY OLIV CASUALS, I responded to customer inquiries via chat, email, and social channels, handling 20+ inquiries per day. I used HubSpot to track interactions, update customer records, and follow up on pending requests.
As a freelance customer and administrative support provider, I answered inquiries through WhatsApp and escalated issues when necessary. I also organized customer information and records to support accurate follow-up.
At THE JOES GLOBAL, I managed professional email communication, follow-ups, and meeting action items. I also created and maintained SOPs and process documentation for recurring workflows.
