Open to opportunities

Deborah Owheruo

@deborahowheruo

Message

I resolve customer inquiries and improve support workflows for growing brands.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can manage client communications, improve CRM and helpdesk workflows, resolve issues efficiently, and collaborate with remote teams in a fast-paced global environment.

At Debby's Concept, I manage customer support for 200+ active customers across email, live chat, and social media. I've resolved 1,000+ cases, maintained 90%+ customer satisfaction, and improved repeat customer rates by 25% through personalized follow-ups.

I build structured support systems that make service faster and clearer, including an FAQ and response process that reduced repeat inquiries by 40% and workflow improvements that cut resolution time by 30%. My LLB background strengthens the analytical reasoning, documentation, and precise communication I bring to CRM, ticket management, and customer-focused remote support.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Debby's Concept

Apr 2023 - Present (3 years 5 months)

Managed customer support for a personal brand with 200+ active customers, handling inquiries across email, live chat, and social media. Resolved 1,000+ cases over 2 years, maintaining a 90%+ satisfaction rate and reducing repeat inquiries by 40%.