TITaiwo Ishmael
@taiwoishmael
Experienced IT Support & Systems Administrator specializing in Microsoft 365.
NigeriaWhat I'm looking for
I am a highly experienced IT professional with over 9 years of expertise in system and network administration, dedicated to providing exceptional user support. My career has been marked by a proven ability to diagnose, troubleshoot, and resolve complex IT issues both remotely and on-site, ensuring seamless operations and high user satisfaction. I specialize in Microsoft 365 administration, Windows Server environments, and IT infrastructure management, aligning IT goals with business objectives.
Throughout my career, I have successfully managed IT operations across various organizations, including retail and educational institutions. My role as a Regional IT Infrastructure Engineer at Pricewise Stores Nigeria LTD has allowed me to provide critical IT support across multiple locations, ensuring minimal downtime and business continuity. I have also led IT teams, coordinated helpdesk operations, and implemented robust network solutions that enhance performance and security.
My commitment to continuous improvement and exceptional service delivery drives me to seek challenging remote IT Support/Helpdesk roles where I can leverage my advanced technical skills and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Regional IT Infrastructure Engineer
Pricewise Stores Nigeria LTD
Dec 2024 - Present (7 months)
Provided critical onsite and remote IT support across multiple retail locations, ensuring minimal downtime and business continuity. Managed ERPNext systems, network infrastructure, and general IT operations, prioritizing reliability, security, and scalability.
Network/Systems Administrator
Doveland International Schools
Jan 2023 - Dec 2024 (1 year 11 months)
Managed comprehensive IT infrastructure for three campuses, ensuring 99% uptime and optimal system, network, and data reliability. Coordinated daily activities of the IT Helpdesk support team, ensuring timely resolution of IT service desk issues.
Network Monitoring Systems Engineer
ipNX
Oct 2021 - Jan 2023 (1 year 3 months)
Monitored core network active devices, providing essential first-level support for infrastructure issues. Liaised effectively with ipNX Service Providers and managed escalations to ensure rapid resolution of critical network incidents.
Microsoft Office 365 Support Engineer
TEK-EXPERTS
Jul 2020 - Jun 2021 (11 months)
Provided remote technical support to Microsoft Enterprise customers via phone, email, and chat, identifying, diagnosing, and troubleshooting complex issues. Administered Azure technologies, Office 365, Active Directory, and Exchange Online, including mailbox setup, migrations, and MFA deployment.
Head IT / Network Admin
Michael and Cecilia Foundation (Group of Schools)
Aug 2015 - Feb 2020 (4 years 6 months)
Coordinated daily activities of the IT team, ensuring timely resolution of all IT service desk issues and effective administration of IT systems and network devices. Implemented and managed network infrastructure including VPN, security appliances, and Windows Server 2012 configurations.
IT Infrastructure Development Manager
De-Edge Hotel Port Harcourt
Jul 2014 - Jul 2015 (1 year)
Led the comprehensive IT Infrastructure setup and IT policy development, ensuring adherence to 3-star hotel standards. Managed critical IT assets including web servers, email systems, and user hardware across offices and service areas.
ICT Administrator
BEST PREMIER HOTEL & RESORT PORT HARCOURT
Aug 2012 - May 2014 (1 year 9 months)
Ensured smooth operations of the IT support, sound, and telecoms units. Managed web servers, email systems, and user hardware, including associated operating systems and software.
IT Manager
GRAND HOTEL RESORT AND CONVENTION CENTER ASABA
Jan 2012 - Aug 2012 (7 months)
Oversaw smooth operations of IT support, sound, and telecoms units. Administered associated operating systems and software across the hotel.
IT Support Personnel
GRAND HOTEL
Jan 2010 - Dec 2011 (1 year 11 months)
Provided IT support to ensure smooth operations. Assisted with various IT-related tasks and troubleshooting.
Intern
GRAND HOTEL
Jan 2008 - Dec 2008 (11 months)
Gained foundational experience in IT operations through an internship. Assisted with basic IT tasks and learned about hotel systems.
Hardware/Network Engineer Intern
Betsam Engineering, Computer Village
Jan 2007 - Dec 2007 (11 months)
Participated in an internship focused on hardware and network engineering. Assisted with hardware installations and network configurations.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Computer Science
Studied Computer Science at the University of Ilorin, gaining foundational knowledge in the field. Completed the program in December 2009.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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