Open to opportunities

Taiwo Sanni

@taiwohegemony

Message

Client service and brand support professional who improves satisfaction through empathetic communication.

Nigeria

Message

What I'm looking for

I’m looking for a client-service role in a fast-paced agency where I can manage accounts, coordinate teams, resolve complaints fast, and improve customer satisfaction through proactive communication and strong relationship management.

I’m a customer-focused professional with experience in client relations, service delivery, and account support in fast-paced agency environments. I’m known for managing client inquiries, resolving issues quickly, and maintaining long-term customer relationships using empathy, active listening, and clear communication.

In my current role as Assistant Brand Manager – Client Service Focused, I serve as the primary point of contact for multiple high-value client accounts. I coordinate internal teams and external vendors to deliver client projects on time, manage client expectations with regular updates, and proactively address concerns to ensure seamless service experiences.

Before this, I worked as a Brand Executive – Client Relations & Account Support, where I was a day-to-day liaison between clients and internal teams, handled feedback and follow-ups, and supported account growth through consistent relationship management. Earlier roles as Social Media Manager and Community Manager strengthened my ability to monitor customer feedback, escalate issues appropriately, and use social listening to improve customer engagement and loyalty.

Experience

Work history, roles, and key accomplishments

Assistant Brand Manager

Nigerian DDB

Nov 2024 - Oct 2025 (11 months)

Served as primary point of contact for high-value client accounts, managing inquiries and service requests while maintaining tailored solutions. Coordinated internal teams and external vendors, managed expectations with regular updates, and resolved client concerns to improve satisfaction.

client support Account Management Vendor coordination Complaint Resolution Service Delivery Active Listening Expectation Management

Brand Executive - Client Support

DDB Lagos

Apr 2023 - Oct 2024 (1 year 6 months)

Acted as the day-to-day liaison between clients and internal teams, ensuring smooth communication and timely follow-up on requests, feedback, and concerns. Organized meetings, documented action points, monitored progress, and supported clients with recommendations to improve engagement outcomes.

Client Relations Service Coordination Timely Follow Ups CRM Documentation Team Collaboration Conflict Resolution Time Management Communication

Client Services Associate

Native Digital

Jan 2023 - Mar 2023 (2 months)

Improved client satisfaction through proactive communication, consistent follow-ups, and prepared briefs to meet timelines and expectations. Maintained accurate client documentation and supported implementation of solutions to enhance customer experience.

Client Communication Brief Writing Team Coordination Documentation Customer Experience

Social Media Manager

Focus Space TM

Apr 2020 - Dec 2022 (2 years 8 months)

Managed online communities by responding to customer inquiries, resolving complaints, and maintaining positive brand perception through timely communication. Monitored feedback, escalated issues when needed, conducted social listening, and increased engagement and loyalty through consistent support.

Community Management Customer Engagement Complaint Resolution Social Listening Escalation Management Digital Customer Support Brand Communications

Social Media Community Manager

Space TM

May 2019 - Mar 2020 (10 months)

Managed client communities to ensure positive user experience and engagement while responding to customer questions and feedback across digital channels. Supported campaign execution and maintained clear, professional customer-facing communication.

Customer Communications Feedback Social Media Support Campaign Coordination User Engagement Time Management