Priscille Yombo

Supported managers with day-to-day administrative tasks, including inbox management, scheduling, and data entry, ensuring seamless project delivery. Liaised confidently with internal and external stakeholders, including senior leadership, to resolve complex enquiries and provide accurate information. Coordinated student records, timetabling, and assessment processes, with experience in triaging qu

Proactively supported continuous improvement of the customer experience by reporting feedback to understand trends, needs and pain points within the Student Journey Team. Ensured all new students have a smooth onboarding experience whilst being the first point of contact. Trained and mentored new employees in the best practices, utilizing ULaw CRM software to increase departmental efficiencies.

Supported the Admin team during the start of the new term. Managed student inbox and responding to student queries, triaging escalated queries. Prepared documents for the assessment boards and updated information on the student records system.

Effectively managed facility budget, consistently ensuring financial viability. Maintained an organised, efficient approach to office management, facilitating smooth site operation. Communicated clearly and professionally with students, parents and staff, resolving queries and issues in a timely manner.

Managed multiple client accounts, overseeing the booking process and ensuring smooth project delivery from initiation to completion. Conducted daily outreach and stakeholder engagement, achieving a 44% conversion rate by effectively communicating project value and aligning deliverables with client requirements. Coordinated project timelines, budgets, and resource allocation, ensuring efficient exe

Planned and fundraised for a charity event at Coventry University, demonstrating strong organisational and project management skills. Worked closely with the director to develop event strategies and align goals, ensuring successful execution. Identified, assembled, and organised materials to coordinate events efficiently within budget constraints.

Studied Event Management, focusing on core business principles including finance, economics, and marketing. Gained expertise in risk management, research design, and service marketing within sports and events.

Grade: B grades

Completed A Levels in English Language, French, and Business Studies. Developed strong analytical, communication, and critical thinking skills across these diverse subjects.

Grade: 11 A*- C's

Achieved 11 GCSEs across a broad range of subjects including Business Studies, English, Maths, and Sciences. Developed foundational academic skills and a diverse knowledge base.