Shani Taylor
@shanitaylor
Experienced customer care professional with over 10 years in telecommunications.
United StatesWhat I'm looking for
With over a decade of experience in the telecommunications industry, I have honed my skills as a customer care professional. My journey began as a Call Center Sales and Service Representative at AT&T Mobility, where I addressed a wide range of customer service inquiries, from billing adjustments to advanced technical support. My ability to navigate complex systems and provide timely resolutions has consistently resulted in high customer satisfaction and retention.
As I progressed to the role of Senior Retail Sales Consultant, I expanded my expertise in sales and service, promoting a variety of AT&T products, including DIRECTV and home automation services. My commitment to delivering personalized recommendations and my knack for creative problem-solving have enabled me to meet and exceed monthly sales goals. Currently, as a Premier Consultant, I continue to leverage my interpersonal and technical skills to provide exceptional support and foster strong customer relationships.
Experience
Work history, roles, and key accomplishments
Premier Consultant
AT&T Mobility
Feb 2020 - Present (5 years 5 months)
Addressed a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Used creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
Senior Retail Sales Consultant
AT&T Mobility
May 2013 - Present (12 years 2 months)
Assisted telecommunications customers with a complete range of sales, service, and coverage needs, selling various products including DIRECTV and home automation. Provided technical support for cellular customers and performed extensive research to solve customer issues.
Call Center Sales and Service Representative
AT&T Mobility
Aug 2010 - Present (14 years 11 months)
Addressed a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Used creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
Education
Degrees, certifications, and relevant coursework
Delgado Community College
Associate Degree, Computer Information Technologies
Studied computer information technologies, gaining foundational knowledge in various aspects of computing. Focused on practical applications and problem-solving within the tech field.
William B Travis High School
High School Diploma, General Studies
Achieved a high school diploma, completing general studies. Developed foundational academic skills and prepared for further education or entry into the workforce.
Alcee Fortier Senior High School
High School Diploma, General Studies
Completed high school coursework. Focused on general academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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