I’m seeking an Assistant role where I can support efficient office operations—handling scheduling, records, and documentation while delivering accurate customer support and helping the team stay productive through smooth workflows.
TU
Open to opportunities
TAHIR USMAN
@tahirusman
Detail-oriented administrative and customer support professional improving office operations through organized, high-volume client service.
PakistanWhat I'm looking for
I’m a Detail-oriented Administrative & Customer Support Professional with 1.5 years of office coordination and client-handling experience. I manage daily administrative operations—maintaining records, scheduling, documentation, and ensuring smooth workplace workflow—while communicating clearly through calls, emails, and chat.
In my roles at ZONG CMPak, I maintained detailed CRM records and updated logs for reporting, coordinated with departments to resolve issues, and handled high-volume tasks with strong time management. I also supported outbound outreach with surveys, follow-ups, call reports, and feedback summaries, and I’m proficient in Microsoft Office Suite and CRM tools (Salesforce—familiar).
Experience
Work history, roles, and key accomplishments
ZC
Customer Service Officer (Outbound)
Zong CMPak
Conducted scheduled outbound outreach using surveys, follow-ups, and customer updates to support campaign goals. Prepared call reports and feedback summaries, ensured compliance with data handling and office procedures, and coordinated tasks between teams.
ZC
Customer Service Rep (Inbound)
Zong CMPak
Managed daily inbound communication via calls, emails, and chat to ensure accurate information delivery and smooth service flow. Maintained CRM records and updated logs for reporting, and coordinated with departments to resolve issues.
Education
Degrees, certifications, and relevant coursework
univeristy of education lahore pakistan
BS-IT, information technology
2017 - 2021
Grade: 3.22
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PakistanAuthorized to work in
United States
United Kingdom
Australia
Poland
NetherlandsJob categories
Skills
Office AdministrationScheduling coordinationData EntryWritten CommunicationVerbal CommunicationProblem SolvingTime ManagementTeam CollaborationCRM Data ManagementCRM ToolsReporting SystemsMicrosoft WordMicrosoft ExcelMicrosoft OfficeCustomer Relationship Management (CRM)Salesforce FamiliarityCustomer SupportRecord keepingGmailSalesforceTask
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