Open to opportunities

Tafseer Haider

@tafseerhaider

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Entry-level customer support and virtual assistant skilled in remote community help.

Pakistan

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What I'm looking for

I’m looking for a remote role where I support customers, manage schedules and emails, and handle high-volume queries. I work independently, adapt quickly to new CRMs, and value clear communication with teams and communities.

I’m a motivated, detail-oriented professional seeking roles in customer support, virtual assistance, and business management. With strong written and verbal communication in English and Urdu, I focus on helping people resolve issues quickly and professionally.

As a Student Ambassador & Community Manager (remote/volunteer), I guided and supported 800+ students across diverse backgrounds and founded and manage a WhatsApp community of 800+ members. I respond to assignment, deadline, and academic guidance concerns like a live help desk, coordinate announcements, moderate discussions, and ensure timely follow-up.

I also build audience trust through content work—creating career-focused posts with Canva and producing educational YouTube content (captions, visuals, and scheduling). I’m currently studying BSc Computer Science (GPA: 3.83/4.00) and have certifications including Google IT Support, IBM AI Developer, and Business Intelligence and Data Analytics.

Experience

Work history, roles, and key accomplishments

Current

Student Ambassador & CM

Current

University Of The People

Feb 2024 - Present (2 years 5 months)

Guided and supported 800+ students remotely by answering assignment and deadline queries and providing academic guidance. Founded and moderated an 800+ member WhatsApp community, coordinating announcements and maintaining a positive, organized environment.

Customer Support Community Management Conflict Resolution Complaint Handling Coordination

Current

Content Creator & Social Media

Current

Self-Initiated

Jan 2023 - Present (3 years 6 months)

Created and published career-focused social media content using Canva and managed audience engagement by responding to comments and maintaining a consistent brand voice. Produced and edited educational YouTube videos with captions, visuals, and scheduled posting.

Social Media Management Content Creation Canva Audience Engagement Community Moderation Scheduling Online Communication

Education

Degrees, certifications, and relevant coursework

University of the People

Bachelor of Science, Computer Science

2024 - 2026

Grade: GPA: 3.83/4.00

Pursuing a Bachelor of Science in Computer Science at University of the People (Feb 2024–Jan 2026), with a GPA of 3.83/4.00. Relevant coursework includes programming, data structures and algorithms, and databases.