TaDessi Monds
@tadessimonds
Customer Service Agent focused on resolving calls, payments, and billing issues with calm, high-quality support.
United StatesWhat I'm looking for
I’m a remote Customer Service Agent who maintains customer satisfaction through friendly, knowledgeable communication and strong active listening. I’m highly efficient and productive on inbound and outbound calls, keeping interactions smooth even in difficult situations.
Across multiple customer service roles, I’ve supported customers by providing confirmations, answering questions, offering general information, and accurately processing payments. I verify guest/account details to ensure accuracy and completeness, and I facilitate reservations by delivering booking information and processing payments.
I’m skilled in electronic systems and CRM workflows, using probing questions to determine service needs and quickly working through scripts to resolve diverse problems. I documented customer inquiries and feedback in the company database, researched billing questions, and consulted with customers to resolve service and billing issues.
In addition, my background includes handling payment plans and helping bring accounts current. In pharmacy-related work, I stay calm and professional under stress, de-escalate concerns, and support customers with product and consumer complaint resolution while following promotions, exchange guidelines, payment policies, and security practices.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
CVS Pharmacy
Feb 2024 - Present (2 years 1 month)
Provided customer support for medication pickup by resolving issues with a calm, professional approach and de-escalating tense situations. Maintained knowledge of promotions, exchange guidelines, payment policies, and security practices while answering questions about medications customers are taking.
Assisted customers by confirming details, answering questions, and providing general information while verifying guest information and payment options. Facilitated reservations by sharing booking details, processing payments, and maintaining accurate knowledge of room types across resort locations.
Customer Service Agent
Omni Interactions
Dec 2019 - Nov 2021 (1 year 11 months)
Used probing questions to identify customer needs and input accurate details into electronic systems. Documented inquiries and feedback, consulted customers on billing and service resolution, and researched account information to address issues efficiently.
Delivered friendly, knowledgeable support for routine questions and service complaints while meeting and exceeding productivity targets. Helped customers make payments or set up payment plans, troubleshoot documentation discrepancies, and develop solutions to address concerns.
Supported customer service goals through positive, knowledgeable communication and fast resolution of routine questions and complaints. Assisted customers with payments and establishing payment plans, and processed documentation to resolve discrepancies and maintain strong rapport.
Education
Degrees, certifications, and relevant coursework
Pharmacy Technician License (Georgia)
Pharmacy Technician License, Pharmacy Technician
2023 - 2025
Obtained a Pharmacy Technician License in Georgia (license number PHTC070744) issued 03/15/2023 and valid through 06/30/2025.
Terrell Middle High School
High School Diploma, General Education
Earned a High School Diploma from Terrell Middle High School in Dawson, Georgia.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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