Open to opportunities

Tacarah Cash

@tacarahcash

Message

Detail-oriented software specialist with a passion for customer satisfaction.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can utilize my technical skills and customer service experience to make a meaningful impact.

I am a dedicated Software Specialist with over three years of experience in resolving complex software issues and enhancing customer satisfaction. At OmegaFi, I successfully managed over 4,600 annual support tickets, achieving a remarkable 96% customer satisfaction score. My role involved not only troubleshooting software bugs and billing discrepancies but also creating and updating internal documentation to streamline support workflows during a significant platform migration.

In addition to my technical skills, I have experience in operations coordination, having worked as an Assistant Operations Coordinator at Elevtd Studios. I coordinated logistics for high-profile events, ensuring that projects remained on schedule and met client expectations. My ability to manage internal systems and facilitate cross-functional collaboration has been instrumental in delivering successful outcomes for clients such as Nike and BET.

Currently pursuing a Bachelor of Computer Information Systems at Georgia State University, I am eager to leverage my skills in a challenging role that allows me to contribute to innovative projects while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Assistant Operations Coordinator

Elevtd Studios

Apr 2023 - Present (2 years 2 months)

Coordinated back-end logistics for national and local event shoots, handling internal timelines, asset tracking, and vendor follow-up for clients like Nike and BET. Managed internal systems to track budgets, crew schedules, and deliverables, reducing last-minute conflicts and post-production delays.

Project Coordination Logistics Vendor Management Budgeting Scheduling Quality Assurance Google Workspace

Software Specialist

OmegaFi

May 2022 - Present (3 years 1 month)

Resolved over 4,600 annual support tickets related to software bugs, billing discrepancies, and account access, achieving a 96% customer satisfaction score. Created and updated internal documentation daily to streamline Tier 1 support workflows during a major platform migration, ensuring compliance with security protocols.

Support Software Customer Satisfaction Technical Support Documentation Security Protocols Zendesk Billing Support

Keyholder

The Cakewalk Co.

Jan 2019 - Present (6 years 5 months)

Facilitated and oversaw daily cash management and customer reconciliation processes, ensuring accuracy and generating detailed sales and inventory reports. Handled high-volume customer interactions daily, resolving inquiries and issues quickly to maintain strong customer satisfaction and retention.

Cash Management Sales Reporting Inventory Management Customer Service Conflict Resolution