At FanDuel, I resolve complex customer issues and document investigations, decisions, and solutions in Salesforce. I also surface recurring customer friction and actionable feedback to cross-functional partners.
On the AI Content Operations Platform project, I delivered an AI-assisted workflow that turns long-form media into organized, review-ready short-form assets. I established human approval, product QA, monitoring, and recovery checkpoints to support reliable, accountable output.
Through Digital Business Solutions, I delivered responsive websites, commerce experiences, and booking workflows from requirements gathering through QA and launch preparation. I integrated customer-facing forms and service workflows, then coordinated testing and refinement.
