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Christian Rivera

@christianrivera

Customer Success Manager driving retention, automation, and revenue growth for SaaS clients.

Philippines
Message

What I'm looking for

I seek a role where I can optimize customer lifecycles, reduce churn, and scale retention through automation, cross-functional collaboration, and data-driven strategies.

I am a Customer Success Manager with 5+ years managing 50+ low-touch B2B accounts across SaaS and creative services, focused on improving retention, reducing churn, and driving account expansion. I design onboarding and lifecycle playbooks, build HubSpot automations and dashboards, and use metrics like NRR, GRR, churn, CSAT, and TTFV to guide data-driven decisions.

I partner closely with sales, support, and product teams to optimize processes, mentor new team members, and present client-facing value communications. My efforts have delivered measurable outcomes including a 20% reduction in time-to-first-value, a 15% increase in NRR, and a 90% improvement in renewal forecasting accuracy.

Experience

Work history, roles, and key accomplishments

JA
Current

Customer Success Manager

Julie Creatives Agency

Jan 2020 - Present (5 years 8 months)

Managed a portfolio of 50+ low-touch B2B accounts, designed HubSpot onboarding and lifecycle workflows that reduced time-to-first-value by 20%, and drove a 15% increase in net revenue retention through upsell and proactive churn prevention.

JA
Current

Client Success Coordinator

Julie Creatives Agency

Jan 2020 - Present (5 years 8 months)

Managed onboarding, CRM hygiene, and renewal tracking for B2B clients; implemented playbooks that increased gross revenue retention by 10% and improved customer health scoring through data analysis.

IC

ESL Teacher

Ivory IBT Core

Jan 2013 - Dec 2014 (1 year 11 months)

Taught Japanese and Korean students TOEIC and IELTS preparation courses, delivering structured lessons focused on measurable language skill improvements.

Education

Degrees, certifications, and relevant coursework

Angeles University Foundation logoAF

Angeles University Foundation

Bachelor of Science, Electronics & Communication Engineering

Completed a Bachelor of Science in Electronics and Communication Engineering focusing on electronics principles and communications systems.

Asian Institute of Computer Studies logoAS

Asian Institute of Computer Studies

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science covering programming, software development, and computer systems.

CS

Cansinala High School

High School Diploma, Secondary Education

Completed secondary education and obtained a high school diploma.

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Christian Rivera - Customer Success Manager - Julie Creatives Agency | Himalayas