Open to opportunities

Dianne Maninang

@diannemaninang

Message

I am a Client Success Manager driving retention, onboarding, and exceptional customer experience.

Philippines

Message

What I'm looking for

I seek a client-success role where I can lead onboarding, improve retention, coach teams, and shape CX in collaborative, growth-oriented companies that value service excellence and measurable impact.

I am a Client Success Manager with 6+ years of experience in customer relationship management, client retention, and strategic problem-solving, known for turning challenges into lasting engagement.

I developed and implemented onboarding processes for telehealth providers, designed workflow strategies to streamline operations, and conducted training for providers and internal teams to improve adoption and service delivery.

I have led client onboarding and engagement for international clients, managed escalations and top-tier negotiations, mentored support teams as a Subject Matter Expert, and I seek to apply my skills to strengthen client experience, loyalty, and scalable business growth.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Harwood Global

Jan 2025 - Present (8 months)

Developed and implemented onboarding processes for telehealth providers, streamlining workflows to improve service delivery and engagement; trained providers and internal teams to support digital integrations.

Onboarding Workflow Design Training Telehealth Process Optimization

Client Success Manager / Asst Team Lead

August 99, Inc

Jan 2018 - Jan 2024 (6 years)

Managed client onboarding and engagement for new website launches and maintained relationships with high-value international clients; spearheaded retention strategies converting escalations and negative reviews into positive outcomes and negotiated top-tier refunds and disputes.

Onboarding Retention Strategy Escalation Management Negotiation Process Optimization

Subject Matter Expert / Training Coach

VXI Philippines

Jan 2015 - Jan 2018 (3 years)

Served as subject matter expert and training coach, mentoring support teams and improving service quality; monitored and analyzed support metrics to identify performance gaps and recommend targeted improvements.