Open to opportunities

Tabitha Johnson

@tabithajohnson

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Data Analyst and machine learning research assistant focused on accurate, privacy-first insights.

United States

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What I'm looking for

I’m looking for a role where I can apply data analysis and machine learning support to deliver accurate, privacy-first insights, while continuing to work with people—supporting others, collaborating across teams, and improving processes.

I’m a Data Analyst currently helping applicants navigate online tools and verifying documents for the Illinois Department of Financial and Professional Regulation in Houston. I also work as a Machine Learning Research Assistant at Connexus Resource Group, where I’m developing a machine learning module for over-the-counter benefits. I enter and verify data accurately, maintain data integrity, and follow established protocols to protect the confidentiality and security of sensitive information.

In my work, I combine strong analysis with operational discipline—creating and updating spreadsheets with large volumes of data, using advanced Excel functions like VLOOKUP and PivotTables, collaborating to resolve discrepancies, and training new employees on accurate data entry procedures. Before transitioning further into data and research, I built people-focused experience as a Customer Service Agent and call center Team Lead, and I developed healthcare workflow skills as a Medical Assistant with insurance verification, prior approvals, authorizations, and the claims process (including CPT coding and accounts receivable). I’m also a Psychology (Bachelor’s) graduate and have completed suicide awareness and suicide prevention-related certifications, which keeps my approach grounded in empathy, confidentiality, and peer support.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Illinois Department of Financial and Professional Regulation

May 2026 - Present (2 months)

Assist applicants with navigating online tools and verifying documents as part of daily data and eligibility support work.

Applicant Support Document Verification

Machine Learning Research Assistant

Connexus Resource Group

Mar 2024 - Sep 2026 (2 years 6 months)

Served as a Machine Learning Research Assistant working on a machine learning module related to over-the-counter benefits, including data entry and analysis support.

Machine Learning Data Entry Data Integrity Confidentiality Data Security Data Reconciliation Process Improvement Database Accuracy Team Collaboration

Customer Service Agent

ROI Solutions, Inc.

May 2021 - Sep 2025 (4 years 4 months)

Provided customer support by answering questions about features, pricing, and promotions and handling orders, shipments, returns, and billing inquiries.

Customer Service Product Knowledge Order Placement Shipment Tracking Returns Processing Billing Complaint Resolution

Team Lead

ROI Call Center Solutions

May 2021 - Sep 2025 (4 years 4 months)

Led a call center team by tracking agent statistics and attendance, managing timecard corrections, and supporting evaluations and coaching.

Team Leadership Call Center Coaching Evaluation

Medical Assistant

Cardiovascular Consultants

Oct 2018 - Mar 2020 (1 year 5 months)

Handled insurance verification and prior authorizations, managed parts of the claims process including denials and posting payments, and supported accounts receivable; also performed some coding.

Insurance Verification Authorization Claims Processing Accounts Receivable Coding

Home Health Aide

Manistee

Sep 2009 - Nov 2016 (7 years 2 months)

Provided 24-hour and one-on-one patient care in a residential facility, coordinating with doctors and nurses and supporting daily living needs, therapies, exercise, meals, and transportation to appointments.

Patient Care Caregiving Exercise Support Appointment Transportation